ServiceNow HR Business Process Consultant

This is a fully remote position, open to applicants in Florida.

📋 Description

• Possess a deep understanding of the products we implement and the business needs of our customers.

• Lead and/or assist in project initiation tasks, including pre-work questionnaires and the scheduling and planning of design workshops.

• Facilitate discovery and design workshops, acting as the intermediary between the technical team and the customer throughout the project lifecycle.

• Drive the definition, re-engineering, enhancement, and gap analysis of HRSD processes to address customer challenges, accelerate value, and implement best practices and standards.

• Identify and create solutions from a people, process, and technology perspective by guiding customer sponsors and stakeholders.

• Analyze our customers' business processes and employee experience requirements, engaging them to showcase how ServiceNow HRSD can support their operations.

• Provide direction and successful implementation of processes in collaboration with other project team members.

• Influence and advise (offering options with advantages, disadvantages, and risks) while delivering thought leadership to HRSD sponsors/stakeholders to address business process challenges.

• Manage and convey process and business requirements to ensure proposed solutions align with client expectations.

• Create and maintain design workbooks, process documentation, user stories, use cases, test scenarios, process guides, and flow diagrams (as applicable and per SOW).

• Retrieve and evaluate completed design workbooks in preparation for story authoring.

• Assess risks and anticipate issues from mitigation to resolution.

• Write user stories to support technical configuration.

• Conduct peer reviews of configuration user stories.

• Engage in UAT activities, including the identification and triage of defects and enhancements.

• Maintain timely and effective communication with customers, provide status updates as necessary, and facilitate executive steering committee meetings.

• Strive for excellence.

• Remain humble and work diligently.

• Willingness to travel up to 15%.

⛳️ Requirements

• 2-4 years of experience in IT project-based roles within HR.

• Understanding of deploying processes/solutions in customer environments.

• Ability to influence and advise (providing options with advantages, disadvantages, and risks) while offering thought leadership to HRSD sponsors/stakeholders in resolving business process and/or technical challenges during project delivery.

• Experience in gathering requirements and creating process documentation.

• Strong organizational skills, capable of managing multiple tasks and delivering them on time.

• Exceptional communication and presentation abilities.

• Strong interpersonal skills with a customer-centric approach.

• We seek candidates who are willing and able to undergo background checks and drug testing for work on Federal, State, and Local agency projects.

• ServiceNow or equivalent case management experience is a MUST.

🏝️ Benefits

• Competitive Health Benefits.

• 401(K) with a 4% employer contribution.

• Vacation and Volunteer Benefits.

• A collaborative and agile working environment.

• World-class colleagues with extensive ServiceNow expertise.

• Continuous learning culture.