ServiceNow Engagement Manager – Remote

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee the execution of Professional Services engagements, including project management, financial reporting, client communication, and operational oversight.

• Facilitate communication, project planning, implementation consulting, monitor tasks and deliverables as per the statement of work, and allocate necessary resources.

• Manage both fixed-fee and variable-priced engagements within contractual boundaries.

• Oversee project constraints (such as scope, schedule, budget) and manage project risks, issues, decisions, action items, and changes (i.e., RIDAC) essential for project success.

• Provide delivery oversight for professional services staff to guarantee timely and high-quality implementation of projects and programs.

• Cultivate client relationships with a focus on ensuring client satisfaction.

• Employ the Agile/SCRUM methodology using Smart Sheet and ServiceNow PPM.

• Contribute to the standardization and enhancement of digital project management and implementation delivery processes.

• Adaptively fulfill responsibilities during core US business hours with up to 10% travel as necessary for client project activities.

• Mentor and coach project team members and junior staff.

⛳️ Requirements

• Must be a US citizen.

• 3+ years of proven experience in IT project management with the capability to lead system implementation and application design and development initiatives.

• 2+ years of experience in IT professional services consulting with direct client interaction.

• 1+ years of experience in implementing SaaS systems (such as ServiceNow).

• Demonstrated business acumen for client engagement, including strong oral and written communication, presentation creation and delivery, and professional demeanor.

• 1+ years of experience with Agile methodologies such as Scrum, Kanban, Lean, or SAFe.

• 1+ years of experience in implementing ServiceNow Platform and various Products like ITSM, CSM, SecOPs, or ITOM.

• 1+ years of experience and/or certification in Organizational Change Management.

• 1+ years of experience in Agile Scrum Master or Product Owner roles.

• 2+ years of experience in managing and supervising teams and individuals.

• Experience in organizational transformation and/or advisory consulting.

• Project Management certification, such as PMP or equivalent.

• Agile certification such as Certified Scrum Master or equivalent.

• ServiceNow implementer and/or administrator certification(s).

• Organizational Change Management certification such as Prosci or equivalent.

• Bachelor's degree in a technology or business-related field.

🏝️ Benefits

• Remote full-time employment.

• Healthcare benefits.

• 401K plan.