This is a fully remote position, open to applicants in Pennsylvania.

• Oversees client-facing implementation projects

• Ensures successful delivery in ServiceNow ITOM/ITSM environments

• Manages the complete engagement process with pre-sales support

• Converts business requirements into effective solutions

• Offers advisory and implementation services

• Configures the platform and applications following best practices

• Provides training and education to clients on various solutions

• Delivers support after go-live

• Fosters relationships with team members and clients

• Records comprehensive requirements documentation

• 3–5 years of practical experience with the ServiceNow platform

• Experience in leading or guiding ServiceNow implementations using Agile methodologies

• Strong background in ITSM and ITOM

• Experience in delivering ServiceNow integrations with third-party systems

• Basic understanding of ServiceNow development principles (e.g., scripting, configuration vs. customization, etc.)

• Demonstrated ability to manage stakeholders and ensure accountability through to project completion

• Experience in an Agile delivery model, including requirements gathering, development, and testing

• Engagement management experience, covering planning, reporting, delivery, and project closure

• Previous experience in IT Operations beyond ServiceNow-specific roles

• Strong business analysis capabilities, including the ability to translate business needs into technical solutions

• Company-subsidized medical benefits

• Dental and vision coverage offered

• 17 PTO days

• Flexible Work Arrangements

• Retirement Savings Plans

• Paid Long Term Disability

• Basic Life Insurance offered

ServiceNow Engagement Manager

People also viewed