ServiceNow Engagement Manager

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Oversees client-facing implementations and ensures successful delivery within ServiceNow ITOM / ITSM environments.

• Merges end-to-end engagement ownership with pre-sales assistance, encompassing solution design, scoping, and proposal formulation.

• Suggests and implements solutions that align with customer requirements.

• Organizes and conducts workshops.

• Advocates for process standardization and operational efficiencies.

• Identifies and records detailed requirements.

• Crafts process solutions.

• Delivers advisory and implementation services and solutions.

• Configures the platform and applications.

• Trains, empowers, and educates the client on the provided solution.

• Offers support after the go-live phase.

⛳️ Requirements

• 3–5 years of practical experience with the ServiceNow platform.

• Experience in leading or guiding ServiceNow implementations utilizing Agile methodologies.

• Extensive experience with ITSM and ITOM.

• Proven experience in delivering ServiceNow integrations with external systems.

• Fundamental understanding of ServiceNow development principles (e.g., scripting, configuration vs. customization, etc.).

• Demonstrated ability to manage stakeholders and ensure accountability through project completion.

• Experience operating within an Agile delivery framework, including requirements gathering, development, and testing.

• Experience in engagement management, covering planning, reporting, delivery, and project closure.

• Strong consultative skills with the capacity to articulate business process enhancements clearly and effectively.

🏝️ Benefits

• Company-subsidized medical benefits.

• Dental and vision coverage provided.

• 17 days of paid time off (PTO).

• Flexible work arrangements available.

• Retirement savings plans offered.

• Paid long-term disability coverage.

• Basic life insurance offered.