ServiceNow Developer – Secret

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist in the implementation and configuration of essential ITSM capabilities within a USSOCOM environment.

• Configure and optimize Incident, Problem, Change, Knowledge, Request Management, Service Catalog, and Service Operations Workspace functionalities by leveraging ServiceNow best practices.

• Customize and configure the Incident, Problem, Change, Knowledge, Request Management, and Service Catalog modules.

• Develop catalog items, record producers, execution plans, workflows, and routing logic.

• Set up SLA/OLA management, prioritization models, categorization structures, templates, and assignment rules.

• Implement CMDB-driven automatic assignment and risk-based change management processes.

• Configure Major Incident Management, including communication plans, post-incident reporting, and associated workflows.

• Create dashboards, reports, surveys, and operational metrics.

• Establish Knowledge Management processes, including article submission workflows, feedback, notifications, and access controls.

• Implement and configure Service Operations Workspace, featuring persona-based views, UI actions, routing rules, and live agent integrations with Microsoft Teams.

• Configure ACLs, User Criteria, UI Policies, forms, plugins, and update sets.

• Conduct knowledge transfer sessions and offer guidance on ServiceNow best practices and platform administration.

⛳️ Requirements

• Extensive hands-on experience with ServiceNow ITSM implementations.

• Proficient in configuring Incident, Problem, Change, Knowledge, and Request Management modules.

• Experience with Flow Designer, ACLs, scripting, routing logic, and ServiceNow best practices.

• Familiarity with CMDB-driven workflows and Service Operations Workspace.

• ServiceNow Certified Systems Administrator.

• Active Secret Clearance or higher is required.

🏝️ Benefits

• 100% paid Medical, Dental & Vision for the Employee.

• 6% 401K match (Vested Immediately).

• 29 Days' PTO.

• Flexible Work Schedule.

• Tuition/Certification Reimbursement.

• Growth Opportunities within an Emerging Defense Company.