ServiceNow Developer, CSM, Public Trust

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Design and implement ServiceNow solutions for clients.

• Collaborate closely with Solutions Architects and Business Analysts.

• Work with cross-functional teams to execute ServiceNow solutions.

• Aid in the design and execution of data migration activities.

• Assist architects and senior developers in integrating ServiceNow with other systems.

• Produce comprehensive documentation for configurations, customizations, and other decisions.

• Perform extensive testing on ServiceNow configurations.

• Facilitate training sessions for end-users.

• Diagnose and resolve technical issues related to ServiceNow implementations.

• Follow security best practices and ensure compliance.

• Keep abreast of the latest features and enhancements in ServiceNow.

• Work collaboratively with project managers and stakeholders.

⛳️ Requirements

• US Citizenship is mandatory.

• Must be eligible to obtain a DHS Public Trust clearance.

• MUST RESIDE IN THE United States (U.S.).

• A minimum of 3 years of software development experience.

• At least 1 year of experience in implementing ServiceNow solutions.

• A minimum of 1 year of experience with CSM or ITSM.

• At least 1 year of experience troubleshooting and resolving technical issues related to ServiceNow implementations.

• A minimum of 1 year of experience in scripting beyond basic ServiceNow scripts.

• At least 1 year of experience working in Agile Scrum.

• Certified in one or more additional mainline certifications, preferably: ServiceNow Certified Application Developer, Certified Implementation Specialist – Human Resources, Certified Implementation Specialist – CSM, Certified Implementation Specialist – Discovery, Certified Implementation Specialist – SAM, Certified Implementation Specialist – PPM.

• Hands-on experience (>480 hours each) in configuring or building 3 or more ServiceNow applications.

• Comprehensive knowledge of ServiceNow platform capabilities, modules, and best practices.

• Familiarity with ITIL processes and IT Service Management (ITSM) principles.

• Proficient scripting skills in JavaScript and GlideScript.

• Strong technical skills, including workflow configuration and business rule development.

• Experience in customizing UI and creating sophisticated workflows.

• Understanding of integration techniques with external systems.

• Practical experience troubleshooting and resolving technical issues.

• An active DHS or DoW clearance.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Remote work options.