ServiceNow Developer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Design and sustain solutions within the ServiceNow platform, with a primary emphasis on the ITSM module.

• Develop and improve Service Catalog items.

• Enhance the Employee Service Center (ESC) portal.

• Implement global configuration changes to the platform.

• Create reports, dashboards, and performance analytics.

• Conduct CMDB cleanup and initiatives for data quality enhancement.

• Provide guidance on ServiceNow best practices and opportunities for platform optimization.

• Collect stakeholder requirements and convert business needs into technical solutions.

• Support ongoing platform enhancements and operational assistance.

⛳️ Requirements

• Extensive hands-on experience in developing and configuring ServiceNow.

• Profound knowledge of the ITSM module.

• Proven experience in building and supporting REST API integrations within ServiceNow (mandatory).

• Familiarity with Service Catalog.

• Experience in creating Workflows.

• Knowledge of the Employee Service Center (ESC).

• Proficient in Reporting and Dashboards.

• Experience in CMDB administration and cleanup initiatives.

• Background in platform configuration and enhancement tasks.

• Experience with CAD integrations (preferred).

• Knowledge of GIS integrations (preferred).

• Broader experience in ServiceNow architecture or platform governance (preferred).

• Ability to evaluate current processes and propose enhancements (preferred).

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – Options for pre-tax and Roth post-tax contributions are available.

• Life Insurance (Voluntary Life & AD&D for both employees and dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave options (PTO, Vacation, or Sick Leave).