ServiceNow Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, configure, and maintain applications and modules within ServiceNow.

• Administer and provide support for the ServiceNow platform, ensuring optimal stability, performance, and security.

• Oversee platform upgrades, patches, and releases while minimizing disruption to business operations.

• Monitor system health and resolve platform-related issues.

• Configure and enhance ITSM modules effectively.

• Create workflows, flows, business rules, UI policies, client scripts, and automation solutions.

• Collaborate with process owners to refine ITSM processes and ensure alignment with ITIL best practices.

• Design, develop, and maintain pages, widgets, themes, and custom components for the ServiceNow Service Portal.

• Enhance user experience through the development of responsive and intuitive portal designs.

• Build custom portal functionalities using AngularJS, HTML, CSS, JavaScript, and ServiceNow APIs.

• Assist in enhancing the service catalog and self-service capabilities.

• Create and sustain integrations between ServiceNow and external systems utilizing REST, SOAP, IntegrationHub, and APIs.

• Implement automation solutions aimed at reducing manual effort and enhancing operational efficiency.

• Support data imports, transformations, and the execution of scheduled jobs.

• Develop dashboards, reports, and performance analytics to assist with operational and management reporting.

• Establish metrics and KPIs for service management processes.

• Collaborate closely with IT teams, business stakeholders, and leadership to gather requirements and provide solutions.

• Engage in platform governance, documentation, code reviews, and change management procedures.

• Offer technical guidance and support to both administrators and end users.

⛳️ Requirements

• Proven experience in supporting a production ServiceNow instance.

• ServiceNow Certified System Administrator (CSA) credential.

• Significant experience with ServiceNow ITSM modules.

• Experience in developing and customizing the Service Portal.

• Proficient in JavaScript, HTML, CSS, AngularJS, and ServiceNow scripting.

• Familiarity with Flow Designer, IntegrationHub, Business Rules, Client Scripts, UI Policies, and Script Includes.

• Experience with REST and SOAP integrations.

• Strong troubleshooting and problem-solving abilities.

• Preferred: Experience with Performance Analytics, CMDB, Discovery, or Asset Management.

• Experience in supporting enterprise-level ServiceNow environments.

• ServiceNow Certified Implementation Specialist certification.

🏝️ Benefits

• 100% coverage for Medical, Dental & Vision for our employees.

• 6% 401K match with immediate vesting.

• 29 days of paid time off (PTO).

• Flexible work schedule.

• Tuition and certification reimbursement.

• Opportunities for growth within an emerging defense company.