ServiceNow Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the setup of ITSM Incident Management.

• Create, develop, and implement a detailed migration plan from Oracle Service Cloud to ServiceNow.

• Configure the Knowledge Management system to facilitate multi-tier access control.

• Execute the migration of existing Survey configurations along with historical CSAT data.

• Conduct data migrations for historical Incidents, Knowledge Bases, and User records.

• Build Service Portal widgets, Client Scripts, and UI Actions.

• Implement sophisticated Reference Qualifiers and User Criteria.

• Design and set up Reports and Dashboards customized for various user personas.

⛳️ Requirements

• Must be a Citizen or a valid Green Card holder, and eligible for Public Trust Clearance.

• ServiceNow Expertise: Over 5 years of experience as a ServiceNow Developer/Configurator with extensive knowledge of ITSM and Service Portal.

• Knowledge Architecture: Proven experience in establishing Knowledge Base hierarchies with intricate User Criteria for both internal and external visibility.

• Survey Analytics: Practical experience with ServiceNow Survey Management, including migrating legacy survey scores and performing trend analysis.

• Reporting Mastery: Capability to develop complex multi-table reports, Performance Analytics indicators, and interactive dashboards.

• Technical Stack: Strong skills in JavaScript, GlideScript, Web Services (REST/SOAP), HTML, and CSS/SCSS for Portal development.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Professional development.