ServiceNow Developer

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Configure Incident, Problem, Change, and Request Management processes.

• Manage users, groups, and fundamental data structures.

• Design custom roles, security regulations, and detailed Access Control Lists (ACLs).

• Develop workflows, Business Rules, Client Scripts, and Script Includes.

• Integrate ServiceNow with external systems utilizing REST and SOAP APIs.

• Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum framework.

• Refine user stories and convert business requirements into technical designs.

• Collaborate with technical stakeholders, architects, and product owners on solution design and platform governance.

• Estimate relative work effort to assist with prioritization.

• Provide support for platform upgrades, instance cloning, and execution of the Automated Test Framework.

• Keep updated on new ServiceNow capabilities.

• Perform additional duties as assigned.

⛳️ Requirements

• Technical training, certifications, or a relevant degree.

• Over 1 year of related experience.

• Familiarity with the ITSM framework, application design, ITIL processes, SDLC practices, and Agile/Scrum requirements gathering.

• Knowledge of contextual security, roles, and debugging of ACLs.

• Capability to customize forms, views, UI policies, and user settings.

• Proficient in JavaScript, HTML, and Glide APIs.

• Experience in connecting ServiceNow with external APIs using REST and SOAP.

• Ability to address moderately complex problems, analyze and escalate challenging issues, and act as a team escalation point.

• Skills in peer reviewing work, writing knowledge articles, and contributing meeting artifacts.

• Competence in leading small team tasks and initiatives, collaborating effectively with peers, and engaging in peer mentoring.

• Ability to suggest process improvements, enhance value and service delivery, and share proactive ideas.

• Must successfully pass a background check to secure a position of Public Trust.

• ServiceNow Certified System Administrator certification is required.

🏝️ Benefits

• Comprehensive benefits and wellness packages.

• 401K plan with company matching.

• Competitive salary.

• Paid time off.

• AI-driven career tools to identify career advancements and learning opportunities.

• An internal mobility team dedicated to supporting career aspirations.

• Full-flex workweek.

• Medical plan options, including those with Health Savings Accounts.

• Dental plan options.

• Vision plan.

• 401(k) plan featuring pre-tax and post-tax contribution options with company matching.

• Vacation, sick, personal time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave.

• Typically, 15 days of paid leave per calendar year.

• 10 paid holidays annually.

• Up to 160 hours of paid family leave within a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• An award-winning culture of innovation.

• A military-friendly workplace.