ServiceNow Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure Incident, Problem, Change, and Request Management.

• Oversee users, groups, and foundational data structures.

• Develop custom roles, security rules, and detailed ACLs.

• Create workflows, Business Rules, Client Scripts, and Script Includes.

• Integrate ServiceNow with external systems through REST/SOAP APIs.

• Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum setting.

• Refine user stories and convert business requirements into technical designs.

• Work alongside technical stakeholders, architects, and product owners on solution design and platform governance.

• Estimate relative effort for tasks to facilitate prioritization.

• Assist with platform upgrade cycles, instance cloning, and execution of the Automated Test Framework.

• Remain informed about the latest capabilities of the ServiceNow platform.

• Configure, develop, support, and maintain the ServiceNow implementation.

• Collaborate with external development partners and stakeholders to create enterprise business solutions.

• Carry out additional duties as assigned.

⛳️ Requirements

• At least 1 year of relevant experience.

• Required technical training, certification(s), or degree.

• Familiarity with the ITSM framework, application design, ITIL processes, and SDLC practices.

• Knowledge of Agile/Scrum methodologies for requirements gathering.

• Understanding of contextual security, roles, and ACL debugging.

• Capability to customize forms, views, UI policies, and user settings.

• Proficient in JavaScript, HTML, and Glide APIs.

• Experience in connecting ServiceNow with external APIs using REST and SOAP.

• Ability to resolve moderately complex problems, analyze and escalate challenging issues, and act as a team escalation point.

• Competence in peer reviewing work, composing knowledge articles, and contributing to meeting artifacts.

• Ability to lead small team tasks and initiatives, work efficiently with peers, and engage in peer mentoring.

• Capacity to recommend process improvements, enhance value and service delivery, and contribute proactive suggestions.

• Must be able to pass a background check to secure a position of Public Trust.

• ServiceNow Certified System Administrator certification is mandatory.

• US citizenship is not a requirement.

🏝️ Benefits

• AI-driven career tool for identifying career advancements and learning opportunities.

• Internal mobility team dedicated to supporting career aspirations.

• Comprehensive benefits and wellness offerings.

• 401(k) plan with company matching.

• Competitive salary.

• Paid time off.

• Flexible work weeks when feasible.

• Medical plan options, including those with Health Savings Accounts.

• Dental plan options.

• Vision plan options.

• Opportunity to contribute pre-tax and post-tax dollars to 401(k) within IRS annual limits.

• Vacation, sick leave, and personal time.

• Paid holidays.

• Paid parental leave.

• Military leave.

• Bereavement leave.

• Jury duty leave.

• Typically, 15 days of paid leave available per calendar year for vacations, personal matters, and illness.

• An additional 10 paid holidays each year.

• Up to 160 hours of paid family leave within a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• An award-winning culture that fosters innovation.

• A workplace that is friendly to military personnel.