Senior ServiceNow Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and set up Service Portal widgets, pages, and Service Catalog items.

• Create custom table and form design layouts along with data structures.

• Protect platform data through the use of Access Control Lists (ACLs).

• Automate business logic utilizing Flow Designer and integrated APIs.

• Establish email and event-driven notifications.

• Develop client-side and server-side scripts, including Client Scripts, Business Rules, and Script Includes.

• Implement and enhance Document Intelligence for automated data extraction.

• Deploy and oversee Workplace Service Kiosk and Workplace Visitor Management.

• Collaborate with Product Owners, Process Managers, and cross-functional teams within an Agile/Scrum framework.

• Refine user stories and convert business requirements into technical designs.

• Work with technical stakeholders, architects, and product owners on solution design and platform governance.

• Estimate relative work effort to aid in prioritization.

• Assist with platform upgrades, instance cloning, and execution of the Automated Test Framework.

• Remain up-to-date with new platform functionalities.

• Mentor junior talent.

• Contribute to proposals and technical specifications.

• Lead Scrum demonstrations, work groups, and team initiatives.

• Drive changes in methodology, manage customer deliverables, and address process challenges.

⛳️ Requirements

• Minimum of 3 years of relevant experience.

• Technical training, certifications, or a degree.

• Proficiency in Service Portal.

• Familiarity with Service Catalog architecture.

• Experience with ACL security.

• Knowledge of Flow Designer.

• Experience in API integrations.

• Proficiency in client-side and server-side scripting.

• Familiarity with Document Intelligence.

• Experience with Workplace Service Kiosk.

• Experience with Workplace Visitor Management modules.

• Understanding of ITIL processes and SDLC practices.

• Knowledge of Agile/Scrum requirements gathering.

• Strong problem-solving skills and leadership in problem resolution.

• Ability to communicate as a technical authority.

• Capability to contribute to proposals and technical specifications.

• Ability to lead Scrum demos, work groups, and team initiatives.

• Capacity to collaborate with and influence stakeholders at all levels.

• Ability to mentor junior team members and support their development.

• Capacity to implement changes in methodology, manage customer deliverables, and identify and resolve process challenges.

• Must successfully pass a background check to obtain a position of Public Trust.

• Required to hold ServiceNow Certified System Administrator certification.

• US Citizenship is not mandatory.

🏝️ Benefits

• Comprehensive benefits and wellness packages.

• 401(k) with company match.

• Competitive salary.

• Paid time off.

• Flexible work weeks where possible.

• Medical plan options, some featuring Health Savings Accounts.

• Dental plan options.

• Vision plan options.

• 401(k) contributions with pre-tax and post-tax options along with company match.

• Vacation, sick, and personal time.

• Paid holidays.

• Paid parental leave.

• Military leave.

• Bereavement leave.

• Jury duty leave.

• 15 days of paid leave per calendar year for new employees, prorated based on hire date.

• 10 additional paid holidays per year, prorated based on hire date.

• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• AI-powered career tool for identifying career steps and learning opportunities.

• Internal mobility team supporting career aspirations.

• Award-winning culture of innovation.

• Military-friendly workplace.