Senior ServiceNow Developer

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Design and configure widgets, pages, and items for the Service Portal.

• Create custom layouts for tables and forms, along with their respective data structures.

• Ensure platform data security through Access Control Lists (ACLs).

• Automate business processes using Flow Designer and integrated APIs.

• Establish email and event-driven notifications.

• Develop client-side and server-side scripts, including Client Scripts, Business Rules, and Script Includes.

• Implement and enhance Document Intelligence for automated data extraction.

• Manage and deploy the Walk-in user experience via Workplace Service Kiosk and Workplace Visitor Management.

• Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum setting.

• Refine user stories and convert business requirements into technical designs.

• Influence solution design and platform governance alongside technical stakeholders, architects, and product owners.

• Assess relative work effort for requests to facilitate prioritization.

• Assist with platform upgrades, instance cloning, and Automated Test Framework execution.

• Keep up-to-date with new functionalities of the platform.

• Mentor junior team members.

• Perform additional duties as assigned.

⛳️ Requirements

• Technical training, certifications, or a relevant degree.

• Over 3 years of related experience.

• Proficiency in Service Portal, Service Catalog architecture, and ACL security.

• Experience with Flow Designer, API integrations, and client/server-side scripting.

• Familiarity with Document Intelligence, Workplace Service Kiosk, and Workplace Visitor Management modules.

• Understanding of ITIL processes and SDLC practices, including Agile/Scrum requirements gathering.

• Strong problem-solving abilities and leadership in problem resolution.

• Capability to communicate as a technical authority and contribute to proposals and technical specifications.

• Ability to lead Scrum demos, workgroups, and team initiatives.

• Skill in collaborating with and influencing stakeholders at all levels.

• Capacity to mentor junior team members and support staff development.

• Ability to drive methodology changes, manage customer deliverables, and identify and resolve process challenges.

• Must be able to pass a background check to obtain a position of Public Trust.

• ServiceNow Certified System Administrator certification is mandatory.

🏝️ Benefits

• Comprehensive benefits and wellness packages.

• 401K plan with company matching.

• Competitive salary.

• Paid time off.

• Flexible work week options.

• Various medical plan options, some including Health Savings Accounts.

• Dental plan options available.

• Vision plan options.

• Vacation, sick, and personal time off.

• Paid holidays.

• Paid parental leave.

• Military leave benefits.

• Bereavement leave.

• Jury duty leave.

• 15 days of paid leave per calendar year for new employees.

• 10 paid holidays annually.

• Up to 160 hours of paid family leave over a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• AI-powered career tools to identify career steps and learning opportunities.

• An internal mobility team dedicated to supporting career goals.

• An award-winning culture of innovation.

• A military-friendly workplace.