ServiceNow Consultant – Developer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Design and manage ServiceNow configurations, workflows, integrations, and automation across ITSM, CSM, and SOM modules.

• Implement platform enhancements, upgrades, and feature activation in accordance with roadmap goals and governance standards.

• Deliver advanced troubleshooting, root cause analysis, and technical support for the ServiceNow platform.

• Assist business and IT stakeholders in defining requirements and transforming them into robust, scalable solutions.

• Drive improvements in CMDB data quality, governance, and lifecycle processes to ensure accuracy and alignment with services.

• Develop and enhance platform processes, standards, and documentation for an evolving and mature instance.

• Track platform usage and performance, identifying avenues for automation, optimization, and improved user experience.

• Keep precise technical documentation, knowledge articles, and configuration inventories up to date.

⛳️ Requirements

• Over 8 years of experience in ServiceNow development, preferably supporting multiple ITSM-related modules (ITSM, CSM, SOM is preferred).

• Strong practical experience with ServiceNow configuration, scripting (JavaScript/Glide), Flow Designer, UI policies, and integrations (REST/SOAP).

• Proven track record of enhancing CMDB governance, data models, relationship mapping, and operational processes.

• Familiarity with platform architecture, upgrade planning, best practice methodologies, and lifecycle management for a growing instance.

• Comprehensive understanding of ITIL processes with a demonstrated ability to instill structure within developing ITSM environments.

• Exceptional problem-solving skills with experience in diagnosing intricate ServiceNow issues across various modules.

• Outstanding communication abilities, capable of collaborating effectively with both technical teams and business stakeholders.

• ServiceNow Certified System Administrator (CSA) is required; additional CIS certifications (CSM, ITSM, Discovery, or SOM) are highly valued.

🏝️ Benefits

• Employee benefits, recognition, and wellbeing platform.

• Career advancement through succession planning, internal promotions, and mentorship opportunities.

• Continuous investment in professional development via industry and technology certifications, along with study assistance.

• Mental health support through our Employee Assistance Program.

• Assistance for family and caregiving responsibilities, including paid parental leave.

• Employee referral program with financial incentives available.