ServiceNow CMDB Manager

This is a fully remote position, open to applicants in Singapore.

📋 Description

• **Key Responsibilities**

• Ensure the precise development, implementation, and upkeep of the CMDB to support IT service management processes.

• Guide, educate, and mentor essential stakeholders in the development and maintenance of configuration management services, concepts, policies, and procedures to provide accurate reporting and metrics as required.

• Offer advice and support during system deployments to ensure that the implications of changes across configuration items are recognized and managed effectively.

• Produce reports and insights from the CMDB to facilitate decision-making and ongoing improvement initiatives.

⛳️ Requirements

• **Required Skills and Experience**

• Over 5 years of demonstrated experience in managing a CMDB within ServiceNow.

• Experience in constructing CMDBs in the technology sector or within technical teams of a large, global organization.

• Proficiency with ServiceNow configuration management and Service Mapping.

• A solid understanding of IT infrastructure and principles of data management.

• **Education**

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.

🏝️ Benefits

• **Employee Benefits:**

• 18 Days of Paid Annual Leave Entitlement

• Family Care Leave

• Enhanced Sick Leave

• Training Opportunities

• Flexi Benefits

• Employee Share Purchase Plan

• Comprehensive Medical Insurance Coverage inclusive of Dental

• Attractive Welcome Pack for New Hires

• EAP - Employee Assistance Program that supports employees with personal or work-related issues that may affect their work, health, and overall wellbeing.