ServiceNow CMDB Developer

This is a fully remote position, open to applicants in India.

📋 Description

• Create, develop, and sustain the CMDB data model to accommodate the changing needs of business and IT services.

• Execute and oversee ServiceNow Discovery and Service Mapping to automatically detect and populate Configuration Items (CIs).

• Design and maintain Business Rules, Script Includes, Workflows, and Flow Designer processes to uphold data integrity and automate CMDB operations.

• Ensure consistent data governance, compliance, and accuracy across the CMDB by conducting regular audits and validation processes.

• Work collaboratively with IT teams to introduce new services, define CI hierarchies, and establish correct CI relationships.

• Diagnose and resolve CMDB, Discovery, and integration-related challenges promptly and effectively.

• Assist in audit requirements and reporting by providing accurate and current configuration data.

⛳️ Requirements

• 4-9 years of overall IT experience, including 4+ years specifically focused on ServiceNow CMDB development and data modeling.

• Proven track record in designing and managing intricate CMDB data models within ServiceNow.

• Strong expertise in ServiceNow Discovery, Service Mapping, and integration technologies.

• Practical experience with Business Rules, Script Includes, Workflows, and Flow Designer.

• Demonstrated capability to maintain data integrity, governance, and compliance across the CMDB.

• Experience in collaborating with cross-functional IT teams to facilitate CI onboarding and relationship mapping.

• Exceptional problem-solving abilities and skill in troubleshooting complex CMDB and discovery issues.

• Familiarity with ITIL practices and service management processes is highly advantageous.

🏝️ Benefits

• Remote work