ServiceNow Business Analyst – Public Trust

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate with government stakeholders to collect, document, and validate business and functional requirements.

• Convert business needs into user stories, workflows, process maps, and functional specifications.

• Partner closely with ServiceNow developers, architects, administrators, and QA teams during implementation and enhancement initiatives.

• Aid in the management of requirements and collaboration sessions utilizing tools such as ServiceNow, JIRA, and Confluence.

• Evaluate existing business processes and suggest improvements based on ServiceNow best practices.

• Communicate effectively with a diverse range of technical and non-technical audiences.

• Develop and maintain documentation, including Business Requirement Documents (BRDs), process flows, Standard Operating Procedures (SOPs), and training materials.

• Support backlog grooming, sprint planning, and Agile ceremonies.

• Utilize diagramming tools to create mockups and workflows for requirement elicitation.

• Facilitate workshops, meetings, demonstrations, and User Acceptance Testing (UAT) sessions with business users.

• Assist with testing activities, including test case creation, defect tracking, and validation.

• Provide end-user support and training as needed.

⛳️ Requirements

• Bachelor’s Degree from an accredited institution.

• Over 4 years of experience as a Business Analyst in a dynamic, client-facing solution delivery environment.

• More than 4 years of recent experience in an Agile development setting as a business analyst (e.g., Scrum, Kanban, etc.).

• At least 4 years of experience in facilitating requirements gathering, Joint Application Design (JAD) sessions, and capturing client requirements and feedback.

• 4+ years of practical experience working on projects involving the ServiceNow Platform, Jira, and Confluence.

• A minimum of 1 year of experience with ServiceNow platform capabilities and workflows.

• At least 1 year of experience with Agile/Scrum methodologies.

• Must be a United States (U.S.) Citizen or a Green Card holder.

• Candidates must reside in the U.S. and be authorized to work in the U.S.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Flexible work arrangements.

• Professional development.