ServiceNow Business Analyst

This is a fully remote position, open to applicants in Poland.

📋 Description

• Engage extensively with stakeholders through interviews and workshops to convert intricate business requirements into concise, actionable technical specifications.

• Evaluate current business processes, outline future workflows, and propose ServiceNow best practices to reduce friction.

• Collaborate closely with developers to formulate user stories, use cases, and acceptance criteria that ensure seamless execution.

• Design test plans, oversee User Acceptance Testing (UAT), and confirm that deployments align perfectly with business requirements.

• Develop compelling training materials and conduct sessions to facilitate smooth platform integration, while offering ongoing support and troubleshooting.

• Keep abreast of the latest ServiceNow features, modules, and industry trends to continually suggest platform enhancements.

⛳️ Requirements

• Over 3 years of experience as a Business Analyst.

• Strong knowledge of ServiceNow modules like ITSM, ITOM, or ITBM.

• Bachelor’s degree in IT, Computer Science, or a related field.

• A ServiceNow Certified System Administrator (CSA) certification is highly desirable.

• Expertise in MS Office, project management tools, and techniques for gathering requirements.

🏝️ Benefits

• Competitive salary

• Professional development opportunities