ServiceNow Business Analyst

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate with government stakeholders to gather, document, and validate both business and functional requirements.

• Convert business needs into user stories, workflows, process maps, and functional specifications.

• Partner closely with ServiceNow developers, architects, administrators, and QA teams throughout implementation and enhancement initiatives.

• Assist in managing requirements and facilitating collaboration sessions using tools such as ServiceNow, JIRA, and Confluence.

• Analyze existing business processes and suggest improvements based on ServiceNow best practices.

• Effectively communicate with a diverse range of technical and non-technical audiences.

• Develop and maintain documentation, which includes BRDs, process flows, SOPs, and training materials.

• Support backlog grooming, sprint planning, and Agile ceremonies.

• Utilize diagramming tools to create mockups and workflows to elicit requirements.

• Lead workshops, meetings, demos, and UAT sessions with business users.

• Aid in testing activities, including test case creation, defect tracking, and validation.

• Provide end-user support and training as necessary.

⛳️ Requirements

• Bachelor’s Degree.

• Over 4 years of experience as a Business Analyst in a dynamic client-facing solution delivery environment.

• More than 4 years of recent experience working as a business analyst in an Agile development setting (e.g., Scrum, Kanban).

• At least 4 years of experience facilitating requirements gathering, conducting Joint Application Design (JAD) sessions, and capturing client requirements and feedback.

• A minimum of 4 years of hands-on experience with projects on the ServiceNow Platform, as well as JIRA and Confluence.

• At least 1 year of experience with ServiceNow platform capabilities and workflows.

• A minimum of 1 year of experience using Agile/Scrum methodologies.

• Must be a United States (U.S.) Citizen or Green Card holder, and the work MUST BE PERFORMED in the United States (U.S.) due to federal contract regulations.

• Candidates must be capable of obtaining and maintaining a Public Trust with the government.

• Candidates must reside in the U.S. and be authorized to work in the U.S.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Paid time off.

• Flexible work arrangements.

• Professional development opportunities.