Principal Technical Business Systems Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead cross-functional teamwork in an Agile setting to collect and document business requirements for software development initiatives.

• Analyze and interpret business needs into clear, concise user stories that align with project objectives.

• Independently conduct complex tasks, exercising judgment and influencing best practices.

• Facilitate effective communication between business stakeholders and development teams.

• Conduct interviews, story mapping, storyboarding, workflow analysis, process analysis, and observation sessions.

• Evaluate existing systems and processes to pinpoint opportunities for improvement and efficiency.

• Collaborate with Quality Assurance and Engineers to review story requirements and confirm system functionality.

• Troubleshoot issues, perform impact analysis, and propose solutions.

• Discuss system enhancements with project stakeholders.

• Create flow diagrams and document technical solutions.

• Stay updated on business analysis and Agile best practices and emerging trends.

• Coach and mentor Analysts while leading the Analyst community Center of Excellence within the Value stream.

• Provide solutions to complex business challenges alongside Architects and System Analysts.

• Engage in future application roadmaps and enhance application scalability and resilience.

• Serve as a primary contact for business inquiries, especially during major incidents.

⛳️ Requirements

• 10+ years of relevant experience working with development and systems teams as a Lead Business Systems Analyst.

• Ability to analyze complex business processes and identify areas for enhancement.

• Capability to identify and resolve business issues through innovative and practical solutions.

• Strong communication skills to comprehend stakeholder needs and convey technical information effectively.

• Proficient in collecting, documenting, and managing system requirements from stakeholders.

• Understanding of technology and systems, including complex multi-platform applications and databases.

• Effective documentation skills for comprehensive reports, manuals, workflows, and specifications.

• Ability to efficiently manage tasks, timelines, and resources.

• Flexibility and adaptability to modifications in project scope, requirements, or technological advancements.

• High proficiency with SQL, Toad, MS Access, Excel, and/or SharePoint.

• Strong knowledge of Agile development methodology, including experience with Jira and Confluence.

• Applicants must be authorized to work for any employer in the U.S.; no employment visa sponsorship, including CPT/OPT.

• Reliable high-speed internet with a wired connection and a minimally disruptive home workspace for remote work.

• Bachelor's degree in a related field (preferred, not required).

• Experience with Agile principles (preferred).

• Prior production support and troubleshooting experience (preferred).

• Experience as a QA or Developer (preferred).

🏝️ Benefits

• Medical, dental, vision, and life insurance.

• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contributions, and a broad investment lineup.

• Tuition reimbursement up to $5,250/year.

• Business-casual environment that allows wearing jeans.

• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year.

• Paid volunteer time — 16 hours per calendar year.

• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).

• Business Resource Groups (BRGs) that promote inclusion and collaboration.

• Flexible work environment.

• Other necessary computer equipment provided.

• Bonus program opportunity for non-sales positions.