ServiceNow Automated Test Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, maintain, and execute automated test suites along with reusable test steps utilizing the ServiceNow Automated Test Framework (ATF).

• Create ATF coverage for new functionalities, configuration modifications, enhancements, and platform upgrades.

• Conduct automated regression testing prior to production releases and bi-annual ServiceNow platform upgrades.

• Integrate ATF testing within release management, CI/CD, and DevOps processes.

• Examine automated test failures, diagnose problems, and collaborate with developers to determine root causes and corrective measures.

• Manage test data, test environments, configuration baselines, and other dependencies essential for dependable automated testing.

• Convert user stories, business requirements, and acceptance criteria into automated ATF test scenarios.

• Work alongside developers, business analysts, release managers, and other stakeholders throughout the sprint lifecycle.

• Monitor and report on automated test coverage, pass/fail trends, defects, and metrics related to release readiness.

• Conduct additional manual testing when automation is not feasible or cost-efficient.

⛳️ Requirements

• Bachelor's degree.

• Over 8 years of experience in ServiceNow testing, software quality assurance, or a related field.

• Extensive hands-on experience in designing, building, maintaining, and executing ServiceNow ATF test suites.

• Ability to independently manage automated ServiceNow testing with minimal oversight.

• Proficient in creating logical and functional automated test scripts across various ServiceNow modules and use cases.

• Strong comprehension of testing methodologies, automation strategies, risks, and suitable testing techniques across diverse functional environments.

• Working knowledge of the ServiceNow platform architecture and core modules, including ITSM, ITOM, CSM, or similar modules.

• Experience in troubleshooting failed automated tests and isolating issues related to applications, configurations, environments, or test scripts.

• Familiarity with defect tracking and test management tools.

• Excellent analytical, troubleshooting, documentation, and communication abilities.

• U.S. Citizenship is required.

• Capability to obtain and maintain a Public Trust clearance.

• ServiceNow CSA certification is preferred, along with experience in Test Management 2.0, JavaScript, REST/SOAP APIs, ATF, CI/CD, and DevOps testing workflows.

• Experience in testing ServiceNow within federal environments, ideally supporting the Department of Veterans Affairs or other large-scale federal programs.

🏝️ Benefits

• TEN (10) Paid days off & FIVE (5) Floating days off.

• 11 Paid Holidays.

• Flex time may be used instead of holiday time.

• Paid Bi-Monthly.

• 401(k) with a guaranteed 3% match.

• UNITED HEALTHCARE PPO.

• Medical/Dental/Vision/HSA coverage.

• Eligibility starts on the first of the month immediately following the start date.

• Training & Career Development Reimbursement for tuition and training necessary to support career growth.

• $150 monthly reimbursement contribution for parking expenses.

• Performance bonuses – Project-based.

• Yearly bonuses – Company-based.

• Individual or company-wide performance and recognition awards (Quarterly).