Test Automation Engineering Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop a remote/distributed automation team.

• Set engineering standards, technical direction, code review processes, delivery accountability, and maintain a clear engineering backlog.

• Contribute production-quality code while actively engaging as an architect, coder, and troubleshooter.

• Design and implement Playwright-based UI/API automation, contract and integration tests, service-level tests, and comprehensive end-to-end customer journeys.

• Choose appropriate tools for protocols and real-time media communication.

• Integrate testing processes into GitHub Actions, Jenkins, Argo CD, and GitOps delivery systems.

• Develop testing harnesses for voice/media/contact-center applications, encompassing SIP signaling, RTP/SRTP media, WebRTC, IVR, agent interactions, call routing, conferencing, transfers, hold/resume actions, recording, and messaging.

• Create continuous traffic generation and synthetic journeys across calling, messaging, and API workflows.

• Correlate functional outcomes with signaling traces, media quality, logs, infrastructure, and service telemetry data.

• Oversee performance engineering, including workload modeling, load/stress/soak testing, concurrency, throughput, queue depth, latency, resource saturation, capacity limits, and customer experience thresholds.

• Introduce chaos and fault-injection scenarios while implementing blast-radius and rollback safeguards.

• Develop agentic workflows for test generation, execution orchestration, flaky-test diagnosis, selective retesting, impact analysis, root-cause hints, and self-healing pipelines.

• Promote observability-led troubleshooting using Prometheus, Grafana, Loki, Thanos, Alloy, OpenTelemetry, traces, packet captures, and traffic analysis.

• Troubleshoot failures across browsers, APIs, networks, Kubernetes, services, and databases.

• Collaborate with platform, SRE, CloudOps, application engineering, security, and release teams to address security, zero trust, FedRAMP/PCI DSS/SOC 2 compliance, test-data protection, and release readiness.

⛳️ Requirements

• 10+ years of experience in software/test engineering or quality engineering.

• Proven technical leadership of remote or globally distributed engineering teams.

• Active hands-on coding experience is essential.

• Strong programming skills in Python, TypeScript/JavaScript, or equivalent languages.

• Experience with Playwright and API/integration automation.

• Background in testing architecture and maintainable framework design.

• Familiarity with CI/CD integration processes.

• Practical experience with load and performance testing tools such as k6, Gatling, JMeter, or Locust.

• Ability to interpret measurements and investigate systems-level bottlenecks.

• Experience testing real-time voice/media or contact-center systems in production or lab environments.

• Capability to analyze SIP/RTP/WebRTC/HTTP traffic and derive insights regarding customer-visible outcomes.

• Proficiency in cloud-native technologies including Kubernetes, Linux, networking, TLS, DNS, ingress/API gateways, distributed systems, and observability stacks.

• Experience utilizing AI coding tools or agentic workflows in test engineering, ensuring validation and security controls.

• Ability to make pragmatic technical decisions and deliver iteratively while adapting to changing priorities without compromising reliability.

• Bachelor's degree or equivalent experience is required.

• Preferred: Knowledge of Azure/GCP/AWS, Terraform, Helm, Argo CD/GitOps.

• Preferred: Experience with Kafka, Redis, relational/document databases, and event-driven architectures.

• Preferred: Familiarity with telephony and contact-center technology, including SBCs, codecs, jitter, packet loss, MOS, call flows, dial plans, IVR, and agent desktop systems.

• Preferred: Experience in policy-gated autonomous remediation, MCP/tool orchestration, AI agent evaluation, and secure test-data handling.

• Preferred: Engineering experience in regulated environments with traceability and evidence supporting FedRAMP, PCI DSS, or SOC 2 compliance.

• Must have current authorization to work in the United States without visa sponsorship now or in the future.

🏝️ Benefits

• Benefits offered; specific benefits are not listed.