ServiceNow Architect – HAM

This is a fully remote position, open to applicants in United States.

📋 Description

• Define the strategic architectural vision, long-term strategy, and roadmap for ServiceNow Hardware Asset Management.

• Lead the development of scalable and secure Hardware Asset Management (HAM) solutions that encompass planning, procurement, receiving, inventory, deployment, usage, maintenance, refresh, and disposal.

• Convert the business requirements of Finance, Procurement, Operations, and IT into architectural designs and technical specifications.

• Act as the subject matter expert and principal architect for the ServiceNow HAM module.

• Design the hardware asset Configuration Management Database (CMDB), focusing on data integrity, relationships, normalization, reconciliation, and discovery strategies.

• Create and implement automated HAM workflows utilizing Service Catalog, Flow Designer, and custom modules.

• Design and manage integrations between ServiceNow HAM, enterprise systems, discovery tools, and asset inventory systems.

• Establish standards for data quality, governance frameworks, and reconciliation processes.

• Architect the tracking mechanisms for hardware costs, depreciation, leases, contracts, and total cost of ownership.

• Automate financial processes and reporting related to assets.

• Develop strategies for hardware utilization, lifecycle optimization, and refresh planning.

• Establish architectural standards, best practices, and governance policies.

• Provide technical guidance, mentorship, and oversight to developers, administrators, and implementation partners.

• Lead technical design reviews.

• Collaborate with leaders in Procurement, Operations, IT, and Compliance to gather requirements, build consensus, and promote adoption.

• Keep track of ServiceNow HAM features, industry trends, and emerging technologies, and recommend innovations.

⛳️ Requirements

• Full-time remote position.

• Active DoD secret clearance is required.

• A minimum of 15 years of relevant experience; a Bachelor's Degree in a related field can substitute for 5 years of experience.

• At least 10 years of progressive IT experience, including a minimum of 5 years in a ServiceNow Architect role.

• In-depth, demonstrable expertise with the ServiceNow Hardware Asset Management (HAM) module.

• Extensive hands-on and architectural experience with ServiceNow CMDB and Discovery for hardware assets.

• Experience in designing and implementing complex integrations for ServiceNow HAM.

• Thorough understanding of the complete hardware asset lifecycle.

• Proficiency with ServiceNow, including Flow Designer, Service Portal, Custom Application Development, JavaScript scripting, and platform best practices.

• Strong grasp of ITIL principles as they pertain to asset management.

• Exceptional analytical, problem-solving, and critical-thinking skills.

• Outstanding communication, presentation, and interpersonal skills.

• Active secret clearance.

• ServiceNow CIS-HAM certification is highly advantageous.

• Other relevant CIS certifications such as ServiceNow CSA are desired.

• Experience with ServiceNow SAM, ISO 55000, mobile asset management, financial asset-management concepts, and government contracting is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Professional development and training opportunities.

• Generous vacation and paid time off policy.