Senior ServiceNow Developer – ITSM, ITOM, Scoped App

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Establish and execute ServiceNow architecture standards that align with client business goals, IT strategy, platform standards, and long-term technical guidelines.

• Design, develop, and configure functionalities across ITSM, ITOM, scoped applications, workflows, business rules, UI policies, integrations, and custom development.

• Assist with ATO activities, patch management, upgrades, environment cloning, MID Server management, performance optimization, and resolution of production issues.

• Evaluate current applications and platform capabilities to discover opportunities for optimization, automation, reducing technical debt, and enhancing user experience.

• Suggest and document practical solutions by leveraging ServiceNow capabilities, client usage patterns, product entitlements, and federal program priorities.

• Provide solutions that encompass out-of-the-box features, custom applications, integrations, and scoped app development.

• Work collaboratively with product owners, business analysts, developers, client stakeholders, and technical teams to transform business requirements into scalable, standards-compliant solutions.

• Assist in sprint planning, reviews, retrospectives, backlog refinement, solution discussions, and other Agile or SAFe ceremonies.

• Perform code reviews, advocate for development standards, and ensure that implementations are maintainable and in accordance with ServiceNow best practices.

• Develop architecture diagrams, configuration specifications, workflow designs, data models, integration strategies, implementation guidance, and knowledge-sharing materials.

• Confirm that configurations and customizations comply with federal security, compliance, accessibility, and operational requirements.

• Share subject matter expertise in proposals, solution development, technical demonstrations, communities of practice, and reusable delivery assets.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Over 5 years of hands-on experience in ServiceNow development, implementation, or architecture, including ITSM, ITOM, and scoped applications.

• U.S. Citizenship or Green Card holder is required due to federal contract regulations.

• Capability to obtain and maintain a Federal Public Trust clearance.

• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be conducted within the U.S.

• Experience with ServiceNow ITAM, App Engine, or custom application development is preferred.

• Strong grasp of ServiceNow architecture, platform administration, workflows, integrations, data models, and security controls is preferred.

• Experience with Service Portal/Employee Center is preferred.

• Familiarity with designing or supporting ServiceNow integrations with third-party systems and enterprise platforms is preferred.

• ServiceNow certifications such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist, or Certified Technical Architect are preferred.

• Experience working in Agile, SAFe, DevSecOps-aligned teams, along with technical documentation, testing support, and production troubleshooting is preferred.

• Familiarity with Now Assist, Generative AI, Agentic AI, virtual agents, intelligent automation, predictive insights, or other AI-enabled ServiceNow functionalities is preferred.

• Experience supporting U.S. federal government programs or federal clients is preferred.

• Exceptional analytical, problem-solving, and decision-making abilities.

• Ability to thrive in a fast-paced, matrixed, client-focused team environment.

• Capability to manage multiple priorities and adjust focus as client, contract, or delivery demands evolve.

• Capacity to build consensus among stakeholders, technical teams, product owners, leadership, and client representatives.

• Experience in demonstrating solutions, briefing leadership, and presenting recommendations to senior stakeholders.

• Strong written and verbal communication skills, including the ability to articulate technical solutions clearly to both technical and non-technical audiences.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations provided for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs.

• Confidential accommodation support available.

• Benefits information is provided in accordance with the Transparency in (Benefits) Coverage Act.