ServiceNow Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, construct, and configure ServiceNow applications and modules for ITSM, HRSD, and SPM, encompassing workflows, service catalog items, business rules, client scripts, UI policies, and script includes.

• Develop and sustain Flow Designer automations, IntegrationHub spokes, and custom REST/SOAP integrations with third-party enterprise systems.

• Create and enhance Service Portal pages, widgets, and UI components to provide intuitive self-service experiences.

• Implement and manage Virtual Agent (VA) conversations and Natural Language Understanding (NLU) models for automated service delivery.

• Write clean, efficient, and well-documented server-side and client-side JavaScript in accordance with platform scripting best practices.

• Oversee update sets, scoped application development, and deployment across development, testing, and production ServiceNow instances.

• Conduct code reviews and enforce development standards to ensure compliance with ServiceNow best practices and client governance frameworks.

• Design and execute unit, integration, and regression test plans; address defects and performance bottlenecks discovered during testing cycles.

• Monitor platform health, identify technical debt, and proactively suggest improvements to workflows, configurations, and integrations.

• Assist with the setup and maintenance of ATF (Automated Test Framework) to guarantee continuous quality across releases.

• Develop and maintain integrations between ServiceNow and HR systems (Workday, SAP SuccessFactors), ITSM tools, LDAP/AD, and enterprise middleware.

• Create and manage import sets, transform maps, and data source configurations for bulk data migrations and ongoing data synchronization.

• Configure and oversee CMDB population strategies, including Service Graph Connectors and Discovery integrations.

• Implement data validation, error handling, and logging frameworks within integration pipelines to ensure dependability and traceability.

• Collaborate closely with the ServiceNow Architect to translate solution designs and technical specifications into production-ready implementations.

• Engage in Agile ceremonies—sprint planning, stand-ups, retrospectives—and contribute to accurate effort estimation and sprint commitments.

• Mentor junior and mid-level developers through code reviews, pair programming, and knowledge-sharing sessions.

• Coordinate with client technical teams and business stakeholders to clarify requirements, demonstrate functionality, and gather feedback during UAT.

• Contribute to technical documentation, including design specifications, integration runbooks, and developer onboarding guides.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.

• 10 years of hands-on ServiceNow development experience with a strong track record of successful full-lifecycle implementations.

• Extensive expertise in ServiceNow scripting: Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, and Scheduled Jobs.

• Demonstrated experience developing with Flow Designer, IntegrationHub, and scripted REST/SOAP APIs for enterprise system integrations.

• Strong knowledge of ITSM modules (Incident, Problem, Change, CMDB, Asset Management) and at least one of HRSD or SPM.

• Experience with Service Portal development, including custom widgets, Angular.js components, and CSS/SCSS styling.

• Solid understanding of update set management, application scoping, and instance cloning strategies in multi-environment deployments.

• Familiarity with ITIL v4 processes and their relation to ServiceNow platform capabilities.

• Preferred credentials: ServiceNow Certified System Administrator (CSA) and at least one Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification.

• Experience with ServiceNow Automated Test Framework (ATF) and performance analytics configuration.

• Exposure to ServiceNow ITOM (Discovery, Event Management, Service Graph), SecOps, or GRC modules.

• Familiarity with DevOps tools and CI/CD pipelines integrated with ServiceNow (Git, Jenkins, ServiceNow DevOps).

• Knowledge of JavaScript frameworks, REST API design, JSON, and XML for advanced customization and integration tasks.

• Experience with Agile/SAFe delivery methodologies in consulting or agency environments.

🏝️ Benefits

• We invite you to stay connected with us by subscribing to our monthly job openings alert here.

• Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas.