ServiceNow Delivery – Transformation Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Lead the Delivery operation of the ServiceNow Business Unit, ensuring the effective execution of projects and services.

• Plan the team's capacity.

• Ensure the quality of Delivery and customer satisfaction.

• Manage risks, escalations, and action plans.

• Plan capacity and resource allocation.

• Optimize team utilization.

• Collaborate on forecasting capacity needs.

• Define and evolve Delivery processes.

• Lead the implementation of Jira as the management standard.

• Promote the adoption of new AI capabilities from ServiceNow.

• Work closely with Sales and Pre-sales teams.

• Identify upsell and cross-sell opportunities.

⛳️ Requirements

• Over 10 years of experience in technology consulting.

• At least 5 years of experience leading Delivery of projects and services.

• Experience coordinating Project Managers or Service Managers.

• Prior experience in the ServiceNow ecosystem is highly valued.

• Knowledge of ServiceNow: ITSM, ITOM, CSM, SPM, etc.

• Experience with Managed Services.

• Familiarity with ITIL.

• Proficiency in Agile methodologies.

• Experience with Jira.

• Understanding of Capacity Management.

• Knowledge of Artificial Intelligence applied to Delivery.

• Intermediate to advanced English skills.

🏝️ Benefits

• Employees can work remotely.