ServiceNow Administrator – Developer

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Play a vital role in facilitating change management initiatives and addressing business challenges.

• Oversee the health, usage, and overall compliance of ServiceNow and its associated applications.

• Aid in the creation and upkeep of internal technical documentation, manuals, policies, and processes.

• Comprehend how ServiceNow can enhance client efficiency and tailor the platform to deliver measurable advantages.

• Manage application and platform upgrades.

• Develop systems integrations and automate processes.

• Configure and maintain Service Level Agreements (SLAs), catalog items, and their related workflows.

• Provide general support, administration, and maintenance for the ServiceNow platform and related applications.

• Collaborate closely with IT and business partners to configure and enhance core platform functionalities in line with ITIL best practices.

• Configure role-based workspaces.

• Set up AI Skills.

⛳️ Requirements

• Proficiency in JavaScript, XML, and HTML.

• ServiceNow System Admin certification (admin or above).

• At least 2 years of relevant experience as a ServiceNow Administrator or Developer.

• Proven expertise with ServiceNow incident, change, problem, request, CMDB, and knowledge management applications.

• Knowledge and experience in configuring Workspaces.

• Background in IT service management; ITIL certification is preferred (ITIL v3-v5 Certification).

• Ability to analyze, troubleshoot, and resolve complex issues related to software applications.

• Outstanding customer service skills.

• Applies standard methodologies, techniques, procedures, and criteria.

• Capable of analyzing raw data, identifying and resolving bottlenecks, and producing meaningful documentation for testing scenarios and outcomes.

• Up-to-date knowledge of market trends and technological advancements relevant to ServiceNow, monitoring tools, and ITIL processes.

• Experience in troubleshooting integration management, security, and application-related issues.

• Familiarity with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.

• Practical experience with AI Skill configuration.

• Knowledge of Agentic AI workflow will be a plus.

• Experience in configuring multiple data sources and integrating with external tools for ServiceNow AI.

🏝️ Benefits

• Dedalus is dedicated to providing a fulfilling and rewarding work environment that reflects the enthusiasm our employees contribute to our mission of assisting clinicians and nurses in delivering improved care to their communities.

• Our organization promotes a culture where employees are encouraged to learn, innovate, and enhance clinical collaboration and processes while making a significant impact on millions globally.

• Our company thrives on a diverse workforce of 7,600 individuals, including approximately 1,000 in France, across more than 40 countries, working together to innovate and improve healthcare options for millions of patients worldwide.