ServiceNow Administrator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Configure and tailor ServiceNow modules, which includes setting up forms, workflows, notifications, and user roles.

• Conduct regular system upkeep, encompassing upgrades, patches, and routine tasks.

• Oversee user roles, groups, permissions, and techniques for data import/export.

• Monitor system performance and resolve any issues to ensure the system operates optimally.

• Collaborate closely with stakeholders to collect requirements, assess business needs, and implement suitable solutions.

• Develop and maintain comprehensive technical documentation, such as configuration guides, user manuals, and process documentation.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

• 3 to 4 years of experience as a ServiceNow Administrator or in a comparable position.

• Strong knowledge of ServiceNow best practices for configuration and customization.

• Exceptional communication skills, both verbal and written, to engage effectively with stakeholders and team members.

• In-depth understanding of configuring and customizing ServiceNow modules, including form setup, workflows, notifications, and user roles.

• Basic scripting abilities in JavaScript for creating and altering business rules, client scripts, and other customizations.

• Proficient in managing user roles, groups, permissions, and data import/export techniques.

• A minimum of B2 level English proficiency is required.

• Uphold a fully professional work environment in a home setting.

• Strong soft skills are essential.

🏝️ Benefits

• Contractor model.

• 100% remote work.

• Salary paid in USD.

• Paid vacation time.

• Day off for birthdays.

• Opportunities for benefits courses and/or certifications.

• Involvement in leading projects for our US clients, rather than being on the bench.