• Configure and manage ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, and Service Catalog.

• Create and oversee workflows, Flow Designer automations, business rules, UI policies, client scripts, and notifications.

• Set up forms, fields, tables, SLAs, CMDB relationships, and catalog items according to business needs.

• Develop and sustain dashboards, reports, and performance analytics for IT leadership and operational teams.

• Administer user roles, groups, permissions, and security settings within the platform.

• Facilitate integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, or middleware solutions.

• Assist with platform upgrades, patching, release management, and regression testing processes.

• Diagnose platform issues and provide Tier 2/3 application support to ServiceNow users.

• Work collaboratively with IT, operations, and business stakeholders to gather requirements and convert them into scalable ServiceNow solutions.

• Keep platform documentation updated, including process flows, configuration guides, testing scripts, and knowledge articles.

• Support data imports, exports, transformation maps, and CMDB data management tasks.

• Suggest platform enhancements and automation opportunities to improve service delivery and user experience.

• Over 4 years of hands-on experience in ServiceNow administration.

• Experience in supporting ServiceNow ITSM implementations or optimization initiatives.

• In-depth knowledge of ServiceNow configuration, workflows, and platform administration.

• Proficient in Flow Designer, Business Rules, Client Scripts, UI Policies, and Service Catalog configuration.

• Familiarity with CMDB structure and ITIL-based service management methodologies.

• Experience in creating reports, dashboards, and performance analytics within ServiceNow.

• Understanding of ServiceNow integrations using REST/SOAP APIs, IntegrationHub, or comparable tools.

• Strong troubleshooting, analytical, and problem-solving capabilities.

• Excellent communication skills and stakeholder management experience.

• A Bachelor’s degree in IT, Computer Science, Business, or a related field is preferred.

• Health insurance

• Flexible work arrangements

• Professional development

ServiceNow Administrator

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