ServiceNow Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Overseeing the configuration capabilities of the ServiceNow platform to ensure alignment with IT best practices.

• Managing platform upgrades and code migrations through update sets.

• Configuring and administering the user interface of the ServiceNow platform, including screen elements, workflows, mobile interfaces, plugins, and branding.

• Handling lists, filters, forms, platform interfaces (to other data sources), and managing the data contained within tables, import sets, and the CMDB.

• Administering ServiceNow users, groups, user criteria, and managing various roles.

• Collaborating with the Service Management Office Team to develop, build, test, deploy, and update items in the Service Catalogue and related items in the Self-Service Portal.

• Configuring and maintaining application security protocols.

• Engaging in development work on stories for enhancements and project implementations across platform modules.

• Conducting code reviews of the work produced by other developers.

• Assisting in monitoring and enhancing platform health.

• Administering ServiceNow applications, which includes updating security and workflow configurations, importing data, creating custom scripts, and generating reports.

• Setting up alerts and notifications using email and other messaging capabilities within the platform.

• Ensuring optimal performance of the system.

• Troubleshooting, resolving, and/or escalating system incidents as they occur.

• Carrying out daily operational management and administrative tasks.

• Generating reports and dashboards based on established measures, metrics, and key performance indicators.

• Proposing enhancements regarding the platform, processes, or reporting.

• Ensuring that policies are applied in the administration of the platform.

• Providing on-call support for ServiceNow.

⛳️ Requirements

• Bachelor’s degree in computer science, information systems, or a related field, or equivalent experience.

• 5 years of experience with the ServiceNow platform, encompassing both development and administration.

• Proficiency in HTML, JavaScript, CSS, and similar technologies.

• Understanding of ServiceNow platform integrations with external systems.

• Familiarity with the Agile framework and experience in assessing effort levels related to enhancements, defects, and user stories.

• Experience with Core, Knowledge Management, Change Management, Incident Management, Problem Management, and Hardware and Software Asset Management modules.

• Skilled in building automation workflows and capable of reviewing code for simple workflows (e.g., those created with Catalog Builder).

• Experience in creating business rules, client scripts, and notifications.

• Knowledge of implementing LDAP, SSO, and user/group/role management.

• Understanding of CMDB concepts.

• Proficiency in debugging and troubleshooting processes.

• Strong grasp of the ITSM framework (ITIL).

• Exceptional communication and interpersonal skills.

• A proactive attitude focused on advancing the business.

• Commitment to driving efficiency, adoption, and manageability of the platform.

• Certified System Administrator (SNOW) qualification.

🏝️ Benefits

• Competitive compensation and equity awards as a market leader.

• Comprehensive wellness programs supporting physical and mental health.

• Generous vacation and holiday policies for rejuvenation.

• Paid parental and adoption leave benefits.

• Opportunities for professional development available to all employees, regardless of their level or role.

• Employee Networks, neighborhood groups, and volunteer opportunities that foster connections.

• A vibrant office culture featuring world-class amenities.

• Great Place to Work Certified™ status recognized globally.