Service Technician IV

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee a specified territory by conducting food safety and sanitation audits, as well as servicing chemical dispensing systems, including ware wash platforms.

• Educate customer associates on the appropriate use of products, systems, and food safety sanitation protocols to ensure compliance and operational efficiency.

• Enhance sales by offering inventory evaluations and solution-focused service recommendations during customer interactions.

• Install, maintain, and guarantee the effective operation of chemical dispensing equipment.

• Detect sanitation discrepancies and propose corrective measures to uphold high cleanliness standards, while addressing significant issues with the customer’s Quality Assurance team or relevant management.

• Build and sustain strong relationships with customers to ensure their satisfaction and foster long-term partnerships.

• Ensure the cleanliness, protection, and upkeep of assigned equipment, vehicles, and all company assets; perform internal reporting and administrative tasks as required.

⛳️ Requirements

• High school diploma or equivalent.

• A minimum of 2 years of experience in food safety or sanitation.

• At least 2 years of experience with Email, Excel, and Word.

• Valid Driver’s License.

• Willingness to travel 50% of the time (including overnight travel as necessary).

• Capability to lift up to 50 pounds.

• NEHA -CP-FS certification or the commitment to obtain certification within one year of employment; RS, REHS, CP-FS, NRFSP registered preferred (or to be earned within the first 12 months of employment).

• Proven ability to collaborate across functions to achieve company objectives.

• Professional demeanor, strong organizational skills, and self-motivated.

• Exceptional time management, communication, decision-making, and interpersonal skills.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401k plan with employer matching up to 4%.

• 15 paid vacation days (prorated based on start date).

• Paid holidays each year (prorated based on start date).

• 3 floating holidays (prorated based on start date).

• Eligible to accrue separate sick leave (prorated based on start date).