Service Technician II

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Conduct service operations on the complete range of Starline products at customer locations.

• Collaborate directly with end users and contractors to ensure all on-site products are operational and tested before system activation.

• Implement a System Startup checklist during customer visits.

• Configure Starline CPM and third-party meters at the customer site.

• Exhibit the capability to identify and resolve intricate network problems.

• Provide meter programming and networking assistance to customers via phone.

• Prepare a startup certification report along with a meter commissioning report.

• Maintain professionalism and respect while engaging with customers on-site.

• Achieve a Level 1 Thermography Certification to perform IR scans on energized Busway components.

• Troubleshoot and rectify on-site issues as requested by end users and contractors.

• Educate and mentor internal and third-party technicians regarding on-site services.

• Propose new services based on market needs.

⛳️ Requirements

• Exceptional attention to detail.

• Effective verbal and written communication skills with customers.

• Service-oriented mindset, consistently seeking ways to assist others.

• Strong critical thinking abilities, utilizing logic and reasoning to pinpoint onsite product issues.

• Basic understanding of network communication protocols (Telnet, SNMP, BACnet, etc.).

• Familiarity with Starline Busway and its products.

• Professional presentation as a representative of Starline.

• Willingness to undertake overnight travel, potentially staying in a single location for up to four consecutive nights or longer on rare occasions.

• Commitment to training and supporting both internal technicians as well as on-site customers, electricians, contractors, and end users.

• Proficient in Microsoft Office and Windows applications.

• Possession of a valid Driver’s License.

• Capability to rent a vehicle.

• Eligibility to obtain government-mandated security clearances.

• Valid Passport required.

• Ability to acquire a company credit card.

• Experience with power and electrical testing tools and equipment.

• Advanced knowledge and experience with electrical components and meters.

• Willingness to complete required training and certification programs.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Generous employer 401K matching contributions.

• Paid time off (PTO) in addition to holiday pay.

• Short-term and long-term disability benefits.

• Above-average paid maternity and parental leave.

• Bonus opportunities aligned with the Company’s incentive plans.

• Paid time off to engage in volunteer work.

• Active and expanding Employee Resource Group network.