Service Team Coordinator – Inbound Call Center Agent, Healthcare

This is a fully remote position, open to applicants in Louisiana, +2 more states.

📋 Description

• Operates within a call center setting, handling inbound and outbound customer service calls related to patient scheduling and general inquiries.

• Addresses patient questions in alignment with the ChenMed core model for care.

• Appropriately escalates issues and concerns as necessary.

• Makes timely and suitable decisions in accordance with departmental standards, policies, and procedures.

• Records interactions utilizing web-based technology.

• Fosters business relationships by delivering prompt and precise service to enhance loyalty.

• Collaborates and interacts with team members across various departments to ensure VIP customer service and patient experiences.

• Executes additional duties as assigned and modified at the discretion of management.

⛳️ Requirements

• High school diploma or GED equivalent is required.

• At least 2 years of customer service experience is required; preferably in a call center or similar environment.

• A minimum of 1 year of experience in a fast-paced medical office or healthcare setting is highly preferred.

• Must reside in the continental United States and in a state where the company is established as a business entity.

• Familiarity with web-based customer relationship management systems is essential.

• Proficiency in spoken and written English; bilingual skills are a plus (Spanish, Creole, Vietnamese preferred).

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Opportunities for career development and advancement.

• Excellent work-life balance.