Service Team Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle inbound and outbound customer service calls concerning patient scheduling and general inquiries.

• Address patient questions in alignment with the ChenMed core care model.

• Elevate issues and concerns as necessary.

• Make timely decisions in accordance with departmental standards, procedures, and policies.

• Record interactions utilizing web-based technology.

• Deliver prompt and accurate service to foster business relationships and encourage loyalty.

• Work collaboratively with team members across various departments to enhance VIP customer service and patient interactions.

• Assist with key departmental and medical center business functions to support initiatives and medical centers within ChenMed entities.

• Undertake additional duties as assigned or modified by the manager.

⛳️ Requirements

• High school diploma or GED equivalent is required.

• At least 2 years of customer service experience is necessary, preferably in a call center or similar environment.

• Experience meeting KPIs or metrics in a call center setting is required.

• A minimum of 1 year of experience in a fast-paced healthcare environment is highly preferred.

• Familiarity with web-based customer relationship management systems is essential.

• Competent-level business acumen is expected.

• Understanding of general/core job-related functions, practices, processes, procedures, techniques, and methods is important.

• Outstanding verbal communication skills, including active listening, are required.

• Strong organizational and multitasking abilities are essential.

• Capability to thrive in a demanding environment is necessary.

• Proficient keyboarding skills are expected.

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, is required.

• Competence in other systems necessary for the position is expected.

• Availability and willingness to work overtime as requested by leadership based on business staffing needs is required.

• Fluency in spoken and written English is mandatory; bilingual abilities, especially in Spanish, Creole, or Vietnamese, are a plus.

• Must reside within the Continental United States.

• Must live in a US state where the company is legally established as an entity.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Opportunities for career development and advancement.

• Excellent work-life balance.

• Opportunities for professional growth.