Service Sales Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee and expand service contract revenue within a designated territory.

• Act as the main account manager for service agreements related to flow cytometry instruments.

• Propel new contract acquisitions, renewals, and additional service opportunities.

• Report directly to the Senior Manager, U.S. Contract Sales, while closely collaborating with Field Service, Commercial Sales, and cross-functional teams.

• Meet or surpass assigned sales targets by executing disciplined territory strategies, managing the sales pipeline, and providing accurate forecasts.

• Create and implement a territory and account plan aimed at increasing contract attachment rates, renewals, and service revenue within the assigned area.

• Actively reach out to customers via outbound calls, emails, and virtual or in-person meetings across relevant organizational levels.

• Develop a comprehensive understanding of service offerings to identify new revenue opportunities.

• Manage contract prospects through the entire sales cycle, from qualification to negotiation and closure.

• Ensure accurate and timely updates of opportunity, pipeline, and forecast data in the CRM system.

• Utilize available data and insights to prioritize opportunities and concentrate efforts on activities with the highest return on investment.

• Grasp and communicate competitive dynamics, customer needs, and market trends within assigned accounts.

• Collaborate effectively with Field Service, Commercial Sales, Marketing, and internal partners to enhance account strategies and customer satisfaction.

⛳️ Requirements

• A bachelor’s degree is mandatory.

• Previous sales experience is required, with a preference for backgrounds in service contract sales, account management, or aftermarket selling.

• Proven track record of meeting or exceeding sales goals through proactive opportunity development and disciplined execution.

• Excellent communication, negotiation, and relationship-building skills, including confidence in phone-based selling.

• Strong organizational skills accompanied by a high level of personal accountability.

• Ability to work independently in a remote setting while maintaining robust team connectivity.

• Proficiency in standard business tools, including CRM systems and Microsoft Office or similar applications.

• Willingness to travel approximately 25% for customer meetings, sales events, and internal meetings.

• Experience in selling service contracts, renewals, or recurring revenue solutions is preferred.

• Familiarity with life sciences, diagnostics, biomedical instrumentation, or field service environments is preferred.

• A strong competitive mindset with a proven ability to secure business from competitors.

🏝️ Benefits

• Medical coverage

• Health Savings Accounts

• Flexible Spending Accounts

• Dental coverage

• Vision coverage

• Hospital Care Insurance

• Critical Illness Insurance

• Accidental Injury Insurance

• Life and AD&D insurance

• Short-term disability coverage

• Long-term disability insurance

• Long-term care with life insurance

• Other Well-being Resources

• Anxiety management program

• Wellness incentives

• Sleep improvement program

• Diabetes management program

• Virtual physical therapy

• Emotional/mental health support programs

• Weight management programs

• Gastrointestinal health program

• Substance use management program

• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

• BD 401(k) Plan

• BD Deferred Compensation and Restoration Plan

• 529 College Savings Plan

• Financial counseling

• Baxter Credit Union (BCU)

• Daily Pay

• College financial aid and application guidance

• Paid time off (PTO), including all required State leaves

• Educational assistance/tuition reimbursement

• MetLife Legal Plan

• Group auto and home insurance

• Pet insurance

• Commuter benefits

• Discounts on products and services

• Academic Achievement Scholarship

• Service Recognition Awards

• Employer matching donation

• Workplace accommodations

• Other Life Balance Programs

• Adoption assistance

• Backup day care and eldercare

• Support for neurodivergent adults, children, and caregivers

• Caregiving assistance for elderly and special needs individuals

• Employee Assistance Program (EAP)

• Paid Parental Leave

• Support for fertility, birthing, postpartum, and age-related hormonal changes

• Bereavement leaves

• Military leave

• Personal leave

• Family and Medical Leave (FML)

• Jury and Witness Duty Leave