Service Process Manager – Workshop

This is a fully remote position, open to applicants in Germany.

📋 Description

• You enhance workshop workflows and processes, as well as the advisory services offered to our franchise partners.

• You provide support to our partners through training sessions and analyses, ensuring quality across our two-wheeler, three-wheeler, and cargo bike workshops.

• You play a key role in the implementation of new locations and assist partners in developing and establishing innovative workshop processes.

• You create and maintain training materials, presentations, checklists, manuals, and online learning courses.

⛳️ Requirements

• Ideally, you hold a master certification as a two-wheeler mechatronics technician or as a master two-wheeler mechanic.

• We also welcome career changers, such as (automotive) mechanics and (automotive) mechatronics technicians who have experience as bicycle mechanics or bicycle assemblers.

• You possess experience in assortment planning and serve as the liaison between the workshop and sales.

• You demonstrate an entrepreneurial mindset and a strong level of self-motivation.

• You are prepared to support our partners on-site, with a travel requirement of approximately 60%.

• You enjoy building and sustaining collaborative partnerships.

• You exhibit a high degree of independence, a sense of responsibility, and a commitment to service.

🏝️ Benefits

• Attractive bike leasing options.

• Permanent employment contract.

• Enjoyable work environment – we are passionate about what we do!

• Genuine appreciation for your ideas and initiatives – pursue what you love!

• A robust concept featuring numerous projects that allow you to grow and make a significant impact.

• We have been recognized as a kununu Top Employer for 2023, 2024, and 2025.