Service Order Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee service orders from initiation to completion across various task orders.

• Offer guidance and assistance to project coordinators and other team members.

• Track service order statuses and maintain updated tracking documents.

• Ensure effective communication throughout the PMO and among management personnel.

• Address service order complications or delays, escalating to the Project Manager as needed.

• Delegate tasks, project sites, or resources to project coordinators as instructed.

• Lead project coordination meetings focusing on metrics, priorities, and concerns.

• Work collaboratively with teams to address issues and enhance cross-training.

• Provide feedback related to performance to Project Managers upon request.

• Maintain records in CMMS, including subcontractor quotes, scopes of work, and status updates.

• Generate CMMS reports on service order metrics and examine trends and priorities.

• Communicate with clients and internal stakeholders regarding service order updates.

• Coordinate with internal departments and external vendors or subcontractors to ensure GSA supplies compliance and availability.

• Address and escalate customer issues and complaints as necessary.

• Assess CMMS service order processes and workflows to enhance efficiency.

• Develop and execute best practices in collaboration with cross-functional teams.

• Provide expertise on emerging service order and fuel system repair issues.

• Validate and utilize GSA schedules for contract adherence.

• Assist with task order invoicing and accounting processes.

• Participate in project update meetings, maintaining accurate service order lists and statuses.

• Carry out additional duties as assigned by management.

⛳️ Requirements

• Minimum of two years of experience in project management, project coordination, or a related technical field.

• Bachelor's degree or Associate's degree in a technical, business, or project management discipline (or equivalent), with five years of relevant experience considered as a substitute for a Bachelor's degree.

• Proficiency in Microsoft Office Suite, including Word, Excel, Database, PowerPoint, and Project.

• Ability to utilize or learn Quickbase, eMaint, MaintainX, Timberland, and/or other scheduling and information software.

• Capability to read and interpret government contract language in Performance Work Statements (PWS) and firm-fixed-price contracts.

• Basic understanding of accounting principles related to invoicing and revenue.

• Competence in mathematical concepts such as fractions, percentages, ratios, and proportions.

• Strong written and verbal communication skills.

• Proficiency in English, both written and spoken.

• Successful completion of preemployment screenings, including federal background checks, MVR, and drug screenings.

• Adherence to the company's drug and alcohol policy.

• Authorized to work in the United States or permitted by the start date.

• Capability to lift 25 pounds and perform necessary tasks involving sitting, standing, walking, reaching, talking, hearing, and visual activities.

• Reliable transportation, a valid driver's license, and proof of insurance required.

• Ability to obtain and maintain a Common Access Card (CAC).

• Eligibility to acquire security badges and basic security clearances as required.

• Availability for occasional travel.

• Project coordinator experience preferred but not mandatory.

• Experience with USACE projects preferred.

• Background in DoD/Civilian fuels or construction industry preferred.

• Two to five years of experience with liquid fuel or water systems preferred.

• Experience in GSA contract administration or support preferred.

🏝️ Benefits

• Primarily remote work environment.

• Occasional travel to domestic locations.

• Equal employment opportunity protections provided.

• Reasonable accommodations offered for individuals with disabilities.

• Opportunity to obtain and maintain a Common Access Card (CAC).

• Potential access to company benefits and other compensation based on circumstances.