Service Manager – Google Workspace

This is a fully remote position, open to applicants in Germany.

📋 Description

• Responsible for managing projects and services throughout the entire customer journey.

• Serve as the primary liaison, coordinating intricate requirements between customers, Sales, internal technical teams, and external partners.

• Perform regular service evaluations, including monitoring SLAs and key performance indicators.

• Continuously enhance support frameworks, service processes, and managed services agreements.

• Proactively guide customers on best practices and strategically introduce new Workspace topics.

• Actively investigate emerging trends in the cloud sector and consistently share insights within the team.

⛳️ Requirements

• Relevant professional experience with a strong technical understanding of operating IT systems in the Google ecosystem.

• Hands-on experience in project management, preferably backed by certifications such as Scrum, Prince2, or ITIL.

• A methodical work style combined with a high degree of self-initiative and a desire to actively influence current processes.

• Strong service orientation in customer interactions and a cooperative team spirit for internal collaboration.

• Ability to act in a professional, confident, and solution-focused manner even in challenging situations.

• Proficient communication skills in both German and English for professional customer engagement.

• Willingness to support the resilience of our cloud operations by participating regularly in the on-call rotation.

🏝️ Benefits

• Maximum flexibility: Work in a way that suits your lifestyle — remotely from anywhere in Germany, hybrid, or from one of our offices in Germany (Magstadt, Darmstadt, Berlin, Munich, Hamburg, Cologne, Ulm, Heidelberg, Frankfurt).

• Workation: Want to work while exploring new destinations? Enjoy up to 30 days of workation per year to blend work with adventure.

• Time off: Take the time you need to recharge with 30 days of vacation annually.

• Your hardware, your choice: Choose between Mac, Windows, or Linux — the choice of your preferred work device is yours.

• Career growth: Access to training, labs, and certifications for AWS, Azure, Google & SAP — we enhance your cloud expertise.

• Meaningful feedback: Regular development and salary reviews to keep you informed of your progress.

• More than the basics: Select between a Spendit Card, Wellpass, or the Deutschlandticket. Additionally, enjoy childcare subsidies and bike leasing as extra perks for your life beyond the laptop.

• Team spirit: Participate in team events, summer parties, or Christmas celebrations — we celebrate our successes together.