Service Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Full ownership of platform operations (Run), ensuring effective management and performance oversight of Accenture, aligned with established SLAs/OLAs.

• Develop and manage a community of service owners for each TAP customer, which includes setting up communication and decision-making frameworks.

• Implement and assess incident, problem, change, and release management processes for the entire platform.

• Guarantee service quality and operational stability.

• Handle escalations and maintain stakeholder communication.

• Drive continuous service enhancement through KPIs, reviews, and improvement initiatives.

⛳️ Requirements

• Multiple years of experience in IT service management (e.g., ITILv4).

• Proficient in managing external providers; preferably with experience in Accenture or similar system integrators.

• Strong business acumen; ideally with experience in the energy sector.

• Operational proficiency, effective communication, and decisiveness.

• Background in platform and operating models within an enterprise context.

• Excellent German language skills, both written and spoken; proficiency in English is an advantage.

🏝️ Benefits

• 30 days of vacation.

• Permanent full-time employment contract.

• Support for personal and professional growth with appealing training and development opportunities.

• Occasional travel for team events/teambuilding and for face-to-face coordination at the management company.

• A relaxed, informal culture with flat hierarchies.