Service Manager

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Offer guidance and leadership to the branch and individual service technicians.

• Deliver coaching and training on commercial food equipment, procedures, techniques, and customer interaction skills.

• Support and uphold all company policies and standards set by Hobart Service.

• Assist the District/Branch Manager in ensuring compliance with and monitoring these policies.

• Responsible for aiding in the leadership and management of assigned branch operations.

• Collaborate closely with other Branch operation staff (Dispatch, Parts, Administration) to achieve optimal Customer Satisfaction.

⛳️ Requirements

• High school diploma or GED with a minimum of 4 years of relevant experience; OR 1-3 years of relevant experience with a higher learning degree such as an Associate's or Bachelor's Degree.

• Prior management experience is mandatory.

• Familiarity with an Annual Operating Plan/Long Range Plan.

• Experience in managing a Profit & Loss statement, cost control, inventory management, and customer-facing metric management (KPI, etc.).

• Knowledge of service/products related to commercial food equipment.

• Mechanical aptitude is essential.

• Ability to comprehend and interpret safety guidelines pertinent to the business.

• Must be reliable, maintain good attendance, be punctual, and possess a positive attitude.

• Proven ability to communicate effectively with individuals both within and outside the organization.

• Exhibits crisis and conflict resolution skills.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible working hours.

• Paid time off.

• Opportunities for professional development.