Service Mac Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Accountable for identifying and resolving intricate issues reported by users, managing system requests, and addressing high-priority tickets.

• Ensure user and system availability through efficient remote problem-solving.

• Provide support for issues related to desktop computers, laptops, peripherals, and mobile devices.

• Configure hardware and software according to customer specifications.

• Assess new product versions and propose upgrade schedules.

• Establish and troubleshoot domains, user accounts, and software accounts.

⛳️ Requirements

• A minimum of 15 years of formal education - Graduate/Post Graduate in Commerce.

• Professional work experience ranging from 2 to 3 years.

• Familiarity with remote access systems.

• Proficient in troubleshooting desktops/laptops with a basic understanding of networks.

• Capability to manage multiple customer accounts simultaneously.

• Technical Skills: Upgrading, supporting, and troubleshooting Windows 10 and Microsoft Office 2016, along with other authorized desktop applications.

• Experience using any ticketing tool, such as Service First.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Professional development