Field Specialist, Field Services Support

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Provides multi-specialist solutions and skill services, which include configuring, installing, troubleshooting, networking, maintaining, and training within their area of expertise across a variety of products and services.

• Gathers, measures, records, processes, and analyzes intricate data, applying the results to enhance service improvement across the area.

• Actively seeks out opportunities for volume growth and product/process upgrades leading to an increased utilization of Ricoh equipment, supplies, and services.

• Assembles, adjusts, maintains, and shares knowledge on products according to specifications and relevant documentation or instructions, applying the same approach to equipment operations.

• Exhibits a high level of expertise in their designated area and may take on a team lead or coordinator role as required or directed.

• Delivers a comprehensive range of services, including customer training, equipment and workflow observation, and solution presentations aimed at improving methods.

• Understands and advocates for Ricoh's support functions and offerings, while anticipating and managing customer needs.

• Maintains professionalism in all customer interactions, fostering productive and professional relationships with both customers and Ricoh personnel, contributing to the overall success of the team.

• Upholds a full workload, ensuring compliance with appropriate response times, repair times, quality objectives, and cost control metrics.

• Efficiently executes all necessary workload management and call handling procedures, adhering to current field call management standards.

• Follows all company policies and completes administrative tasks accurately and promptly.

• Carries out assigned administrative duties, including maintaining required logs, processes, and reports.

• Achieves anticipated productivity levels in line with assigned workload and experience level.

⛳️ Requirements

• A high school diploma is required.

• Completion of courses and experience related to computers, electronics, mechanics, basic networking, and basic connectivity and printing software applications is preferred.

• A valid state driver’s license and the minimum level of auto insurance coverage as per Ricoh policy are necessary for positions that involve extensive personal car use for company business.

• Must meet the criteria outlined in the Technology Services Training Role Inventory and Certification Program for the assigned role as determined by the manager.

🏝️ Benefits

• Choose from a wide range of medical, dental, life, and disability insurance options.

• Help secure your financial future with a Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) contributions.

• Enhance your education through team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays each year.

• Access numerous other benefits to promote your health, wellness, and ongoing personal and professional development.