Field Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee all facets of customer service and support for our clients.

• Independently diagnose and repair various high-speed cash-handling devices.

• Manage and track parts and tools effectively.

• Stay informed about updates in the technical and functional aspects of GLORY equipment.

• Ensure complete customer satisfaction.

• Identify system issues and implement repairs.

• Keep customers updated on the status during maintenance or system downtime.

• Perform machine installations, implement Engineering Change Notices affecting system upgrades, and assist with Hardware/Software upgrades as required.

• Undertake additional responsibilities as assigned within the scope of the role. The statements above are designed to outline the general nature and level of work performed by individuals in this position and are not intended to be an exhaustive list of all duties, responsibilities, and skills required.

• Comply with safety policies and guidelines, complete necessary Environmental Health & Safety training, and promptly report any accidents at the job site (for injury or property damage).

⛳️ Requirements

• Currently enrolled in or have completed studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Relevant certifications in fields such as mechanics, electronics, automation, or data processing are preferred.

• Exceptional customer service and communication abilities.

• Proficient in using personal computers, particularly Microsoft Office, and adept at navigating network sites and email communication.

• Strong logical troubleshooting skills with the ability to identify issues at the PCB or component level.

• Capable of effectively interpreting electric schematics, logic diagrams, and mechanical drawings.

• Knowledge of AC/DC power distribution and digital/analog circuitry.

• Experience in repairing high-speed paper handling machines like check sorters, mail sorters, and currency sorters; experience with ATMs or copiers is a plus.

• Preferred 3-5 years of technical field service repair experience, such as in aviation, medical equipment, vending machine repair, or military repair.

• Must possess a valid driver’s license.

• This role focuses on electro-mechanical repair, while some computer knowledge is necessary.

• A company van will be provided, and commuting from home daily to customer sites is required, making it essential to reside within a reasonable distance from the assigned territory.

• Must be able to lift up to 50 pounds without assistance.

• Ability to sit and/or stand for extended periods and frequently kneel, bend, squat, sit, and twist.

• Must be able to work at various customer locations, including financial institutions, casinos (gaming licensing may be required post-hire), truck stops, recreational parks, retail stores, etc.

• Availability to work weekends and/or holidays on a rotational basis to meet business needs.

• Must be available for an on-call rotation, typically once every 3 to 5 weeks, which may include evenings and weekends, and occasional 24/7 availability may be required.

• Must be able to travel to customer sites during working hours.

• Occasional travel outside the assigned territory, including air travel and overnight stays, may be necessary.

• Ability to accommodate limited accessibility at job sites.

• Must be capable of working independently with minimal supervision.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity – Glory contributes 2.5% of your base salary toward your retirement, even if you do not participate, plus matches 3% of your contributions up to 6%.

• Health insurance – choose from three medical plans with high, medium, and low deductibles through Blue Cross Blue Shield.

• Paid Parental Leave.

• MDLive – 24/7 access to a virtual doctor and nurse line.

• Dental insurance.

• Vision insurance.

• Flexible Spending Account (FSA) / Dependent Care.

• Voluntary Life Insurance.

• Basic Life Insurance and Accidental Death & Dismemberment (AD&D) – Company funded.

• Short Term and Long Term Disability / Employee Assistance Program – Company provided.

• Paid Vacation – Start with a prorated amount of hours your first year based on your start date, earning 80 vacation hours in your first full year, with an increase based on years of service.

• Paid Sick days in accordance with City/State regulations.

• Paid Holidays – 9 to 11 days based on your start date.

• Professional development assistance.

• Education assistance.

• Adoption Assistance.

• Legal and ID Theft protection plans.

• Annual bonus opportunities.

• Opportunities for internal promotions and career advancement.

• Company Vehicle/Insurance – this benefit is applicable to specific positions only.