Service Field Operations Leader

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic guidance over field operations within the NAM region.

• Lead and organize field service operations to ensure safe, effective, and high-quality customer support.

• Supervise field operation managers, field engineers, and technicians.

• Oversee service schedules, enhance customer satisfaction, and drive operational performance across HVDC, FACTS, ACIS, and GIS technologies.

• Promote operational excellence, safety, and quality while fostering a culture of accountability.

• Mentor the team to deliver seamless, value-driven service that enhances long-term customer relationships and supports business growth.

• Supervise the field operations group.

• Manage the development of field specialists and field engineers, focusing on their personal and skill advancements.

• Ensure the field group maintains the expected productivity levels.

• Anticipate business development needs and formulate staffing plans to support growth.

• Ensure precise resource allocation and capacity planning to meet project requirements.

• Keep field activity planning current.

• Filter requests and ensure stability for the field group.

• Oversee 24/7 response operations and maintain rotation planning.

• Act as the primary escalation point and strategic partner for the client.

• Build and sustain executive-level relationships to guarantee high customer satisfaction.

• Facilitate cross-functional collaboration among Project Management, Engineering, Supply Chain, and Commercial teams.

• Actively promote EHS and ensure field personnel are trained according to legal requirements.

• Ensure that appropriate PPE is provided to field specialists.

⛳️ Requirements

• Minimum of 5 years of experience in a team management role.

• Previous experience in field operations related to Services and operations.

• Strong preference for a bachelor’s degree in Electrical or Mechanical Engineering.

• Work experience in Transmission and Distribution substation engineering for utilities and renewable energy power plants.

• Field experience in electrical, mechanical, controls, and protection disciplines.

• Proficiency in English; fluency in French is desirable.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Prescription drug coverage.

• Access to a Health Coach from GE Vernova.

• A 24/7 nurse-based resource.

• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• A tax-advantaged 401(k) savings opportunity with company matching contributions and retirement contributions.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Flexible time off.