Manager, Strategy and Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Sales Operations function for Brightwheel’s Expansion business, which encompasses our emerging product lines, including curriculum, professional development, and financial products, while managing an initial team of 2.

• Collaborate across departments with Expansion business owners, Sales leadership, PDE, and Finance to establish priorities, align strategies, and convert analytical insights into operational decisions.

• Contribute to strategic planning in addition to execution. Assist GTM leadership in determining how the Expansion function should progress: what to develop, in what order, and with what resources. Provide insights on structuring go-to-market strategies for selling multiple products to a single customer.

• Create and implement scalable processes and playbooks that facilitate the entire Expansion sales operation — including lead routing, scoring, representative workflow, handoff design, and post-sale coordination.

• Develop and launch lead scoring models and value-based routing frameworks utilizing product signals, behavioral data, and firmographic inputs from Salesforce, Gong, and Clay.

• Construct AI-driven analytical workflows — such as automated closed-loss analysis, Gong transcript classification, distribution QA, and account segmentation — that operate without manual oversight.

• Oversee the analytics cadence for the Expansion funnel: assess connect rates, analyze close rates, develop Ideal Customer Profiles (ICP), and benchmark representative performance.

• Present insights in Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), and executive forums; effectively represent the Expansion Revenue Operations function with clarity and confidence.

⛳️ Requirements

• 5–7 years of experience in SaaS Operations, Revenue Operations, Go-To-Market Operations, or a similar role, with a minimum of 2 years of direct management experience overseeing 2 or more individuals.

• Strong analytical skills and practical experience with data warehousing solutions such as Redshift, Snowflake, or similar; proficient with Sigma, Salesforce, and analytical tools.

• Demonstrated proficiency in AI: you have designed comprehensive automated workflows, not merely utilized AI for manual tasks. You should be able to articulate a project you've developed that functions independently.

• Proven ability to develop strong individual contributors; you establish team systems, document institutional knowledge, and mentor towards autonomy.

• Program management expertise: you have led multi-stakeholder projects from inception to completion — defining scope, managing timelines, addressing obstacles, and delivering results. You excel without needing a project manager to keep you on track.

• Exceptional executive communication skills: you lead with recommendations, present them clearly, and adapt based on feedback while maintaining focus on the objective.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Generous paid parental leave.

• Flexible PTO to recharge when necessary.

• Local retirement or savings plans (e.g., 401(k) in the U.S.).