Service Excellence Manager – RN

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee clinical operations and act as the client advocate for Access TeleCare’s Neurology programs.

• Engage in program launches and assist in the development of clinical workflows.

• Maintain strong relationships with providers to resolve clinical workflow or practice challenges.

• Communicate suggested adjustments to the medical director and relevant hospitals.

• Establish and nurture relationships with the clinical staff of partner facilities.

• Provide training to partner staff on tasks that enhance clinical workflow efficiency, such as cart coordination.

• Address partner concerns promptly and effectively.

• Analyze and present reports concerning healthcare processes and patient outcomes.

• Identify and prioritize key areas for improvement.

• Coordinate performance enhancement activities utilizing benchmarks and evidence-based practices.

• Support organizational preparedness for regulatory requirements specific to service-line specialties.

• Collaborate with Clinical Administration Leaders on various team initiatives.

• Develop and report on Key Performance Indicators (KPIs).

• Identify avenues to enhance communication, efficiency, and processes.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree in nursing is required.

• At least 3 years of experience in healthcare is necessary.

• Prior experience as a charge nurse or nurse supervisor is preferred.

• Ability to navigate various EMR systems is essential.

• Proficient computer skills and familiarity with Microsoft Office programs, including Excel for data manipulation.

• Strong interpersonal communication skills and the capacity to demonstrate empathy when interacting with patients and their families.

• Excellent organizational and time management abilities.

• Understanding of standard clinical procedures, laws, and regulations is required.

• In-depth knowledge of medical terminology is necessary.

• Ability to work independently while also functioning effectively as part of a team.

• Capability to excel in a rapidly growing, fast-paced environment that is 100% remote.

• Must be able to remain stationary 50% of the time.

🏝️ Benefits

• 100% Remote Work.

• Health Insurance (Medical, Dental, Vision).

• Comprehensive benefits package including health, dental, vision, life insurance, and 401(k).

• Paid Time Off.

• Sick Leave.

• Wellness days.

• A culture of ownership, transparency, and results where the best ideas are encouraged.

• Opportunity to make a direct impact on patient access nationwide.

• Occasional travel for meetings and collaborative efforts.