Service Engineer, Healthcare Software

This is a fully remote position, open to applicants in Spain.

📋 Description

• Serve as the first point of contact by assessing customer inquiries.

• Identify technical solutions for application issues, including the creation of scripts and queries.

• Escalate issues to higher support levels (2nd/3rd line) when necessary.

• Ensure customer satisfaction by delivering outstanding service through consistent and timely communication.

• Demonstrate exceptional prioritization skills for calls and tasks.

• Conduct product training sessions.

• Produce quality documentation and reporting.

⛳️ Requirements

• Proven experience in providing Application/Software Support, preferably in the healthcare sector.

• Bachelor's degree in Computer Science, Medical Informatics, or a related field.

• Proficiency in Windows Server and client management/troubleshooting.

• Knowledge of SQL Server management/troubleshooting, including the capability to execute queries.

• Fundamental understanding of networking concepts.

• Basic familiarity with virtualization technologies.

• Ideally knowledgeable in HL7 and possess an understanding of Clinical/Hospital Patient Workflow.

• Strong communication skills with both technical and non-technical stakeholders.

• Dependable, committed, and confident, with strong collaborative abilities across departments.

• Availability to work weekends and provide extended emergency support with 24/7 on-call readiness when required.

• Must possess a full driving license.

• Bilingual support in Spanish and English is required.

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Family-friendly policies.

• Flexible benefit options.

• Access to Philips University.