Service Engineer

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Deliver remote assistance through a combination of dedicated and helpdesk support.

• Diagnose and resolve intricate technical issues.

• Enhance customer satisfaction via exceptional service.

• Ensure that escalation matters are handled promptly.

• Provide second-line support to resellers and distributors.

• Collaborate with the Technical Account Manager and Product Manager.

• Conduct tests and simulations at the facility.

• Mentor new service engineers.

• Oversee daily tickets assigned on the SMC Service Portal.

• Experience in creating and presenting high-quality reports.

⛳️ Requirements

• Strong problem-solving abilities.

• Relevant experience in a similar position is necessary.

• Proficiency in English at a business level or higher.

• Valid driving license.

• Capability to perform physical tasks (installing servers and replacing parts may require lifting items).

🏝️ Benefits

• EEO Statement.

• Health and safety guidelines.

• Equal Opportunity Employer.