Service Director

This is a fully remote position, open to applicants in California.

📋 Description

• Supervise service operations within the specified Pacific Northwest region.

• Ensure top-notch service and support for biomedical equipment at partner customer locations.

• Lead, recruit, develop, and oversee Biomedical Technicians positioned at key customer sites.

• Coordinate service initiatives and foster strong customer relationships and satisfaction.

• Serve as the primary point of contact for prompt resolution of customer issues.

• Provide continuous technical and business support to assigned customers.

• Manage staffing and oversee performance development.

• Utilize technical knowledge and analytical skills to implement policies and strategies.

• Suggest solutions for intricate manufacturing processes and interconnected production cycles.

• Make decisions using internal and limited external resources.

• Act as a mentor for less experienced team members.

• Lead small, low-risk projects and cultivate team agreement.

• Communicate performance expectations and address sensitive matters.

⛳️ Requirements

• Bachelor’s degree with at least 4 years of experience in the medical services sector; OR military education program (equivalent) with a minimum of 4 years of experience in the medical services field; OR an Associate’s degree with a minimum of 6 years of experience in the medical services industry; OR a High School Diploma/GED with at least 10 years of experience in the medical services field.

• Proven leadership experience, including managing technical teams.

• Willingness to travel up to 50%.

• Capability to work from home in a dedicated, distraction-free office with high-speed internet access.

• Legal authorization to work in the United States.

• Prior experience in servicing biomedical equipment or leading biomedical teams.

• Excellent oral and written communication abilities.

• Proficiency in analyzing and resolving issues.

• Skill in documenting, planning, marketing, and executing programs.

• Established project management expertise.

• Experience in interacting with both external and internal customers.

• Familiarity with P&L statements.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) plan with options for employee and company contributions.

• Life insurance.

• Disability insurance.

• Accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Relocation assistance.

• Competitive salary.

• Drug screening as applicable.

• Dedicated home office and high-speed internet work arrangement.