Service Desk Technician I

This is a fully remote position, open to applicants in United States.

📋 Description

• Offers assistance through phone, email, and chat to employees of corporate clients.

• Aids users in resolving issues related to Outlook.

• Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11).

• Offers assistance for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

• Supports mobile devices, including configuration and email synchronization.

• Efficiently manages 50-60 issues daily with professionalism.

• Maintains consistent and punctual attendance.

• Uses the Active Directory database to reset network passwords.

• Assists users in adding and modifying network printers.

• Provides technical assistance for VPN connectivity issues.

• Remotely manages users’ computers using remote access tools.

• Troubleshoots remote access connectivity challenges.

• Demonstrates and actively promotes a commitment to the mission of iT1 by engaging in behaviors consistent with the organization’s values.

• Maintains knowledge of relevant Federal, State, and Local laws and regulations, as well as iT1’s policies and procedures, ensuring adherence that reflects honest, ethical, and professional conduct.

• Conducts oneself in a manner that meets client service expectations.

⛳️ Requirements

• 1-3 years of experience in a call center or service desk setting.

• Familiarity with various PC hardware and software applications, including Operating Systems: Windows 7, Windows 10, and Windows 11.

• Experience with Office 365 support.

• Knowledge of user creation and termination processes (tasks/requests).

• Proficiency with end-user self-service tools.

• Understanding of cloud support for multiple device data syncing.

• Experience with AutoTask or other ticketing systems.

• Proficient in Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.

• Knowledge of Internet Service Providers (ISP), cable modems, and general internet support.

• Strong troubleshooting and documentation capabilities.

• Experience navigating a knowledge base.

• Proficient use of Microsoft Office applications.

• IT troubleshooting expertise.

• Excellent organizational, time management, and prioritization skills.

• High School Diploma or GED required.

🏝️ Benefits

• Health Insurance

• Vision

• Dental

• Life Insurance

• Paid Vacation

• Paid Holidays

• 401K Plan with company match (eligible after 1 year of employment)

• In-house fitness center